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Customer Service Operations

2 weeks ago

Hà Nội, Vietnam RecruitGo Full time

RecruitGo is hiring on behalf of our client in Freight Forwarding Industry

**Responsibilities**:

- Act as the primary point of contact for customers regarding the inquiries and shipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction.
- Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs.
- Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
- Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
- Work closely with the teams to provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery.
- Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

**Qualifications**:

- Degree in Logistics, or a related field preferred.
- Minimum of 3 years of experience in freight forwarding operation.
- Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite

Loại hình công việc: Toàn thời gian