Current jobs related to Customer Service Specialist - Hà Nội - Tập đoàn FPT

  • Customer Service Associate

    1 week ago

    Hà Nội, Vietnam Compass Experience Labs Full time

    **Bilingual Employee Service Center Specialist** **This is a remote job opportunity working for a US-based company.** Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be...

  • Customer Experience Specialist

    6 days ago

    Hà Nội, Vietnam Samsung Vina Electronics (Savina-S) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) We’re seeking a proactive Customer Experience Specialist to lead in-store engagement, support O2O operations, and drive sales through exceptional service and live commerce events. You’ll help create seamless customer journeys across online and offline channels. Customer Experience (CX) - Deliver...

  • Customer Service Specialist

    1 week ago

    Hà Nội, Vietnam Giantview Private Limited Full time

    **Key Responsibilities** - Handle direct buyer conversations, accurately address customer inquiries and complaints, and provide user-centric solutions to enhance customer satisfaction and trust in the company.. - Promptly address, resolve, and follow up on customer issues. Perform statistical analysis to identify service trends and contribute insights for...

  • Customer Service Specialist

    1 week ago

    Hà Nội, Vietnam GiantSage Full time

    About the Role Job Responsibilities: - Manage buyer communications, accurately respond to customer inquiries and complaints. Provide user-centered solutions to enhance customer satisfaction and trust. - Resolve and follow up on customer issues promptly. Perform data analysis to identify trends for improved product and service quality. - Efficiently manage...

  • Senior Specialist Marketing Services, Advisors

    6 days ago

    Hà Nội, Vietnam Mastercard, Inc. Full time

    Senior Specialist Marketing Services, Advisors & Consulting Services **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure,...

  • Customer Service

    2 weeks ago

    Hà Nội, Vietnam Mindpec Solutions Full time

    **Essential Functions/Core Responsibilities** **Role will be based in KL Sentral, Malaysia** Salary offer : RM 4,200.00 (basic) - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide...

  • Customer Service

    2 weeks ago

    Hà Nội, Vietnam Công Ty TNHH Tư Vấn VCDP Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT WE NEED: - Verify the identities of customers by handling incoming documents according to established procedures. - Handle incoming and outgoing customer calls. - Manage customer inquiries effectively. - Represent the company professionally in all customer interactions, adhering to industry...

  • Customer Success Specialist

    7 hours ago

    Hà Nội, Vietnam GemCommerce Full time

    **Why we’re looking for you** We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world. After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and...

  • Customs Specialist

    1 week ago

    Hà Nội, Vietnam GE HEALTHCARE Full time

    **Job Description Summary**: As a Customs Specialist for Vietnam, you will support and work with Country Customs Leader for HealthCare’s Customs operations, broker management, internal and external customs audits, special program initiatives and monitoring. This position will serve as an important contact to key stakeholders of the Healthcare business for...

  • Customer Service Staff

    7 hours ago

    Hà Nội, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agent, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...

Customer Service Specialist

3 weeks ago

Hà Nội, Vietnam Tập đoàn FPT Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Handle patient inquiries via phone about registration, appointments, payments, and app usage,
- Guide users on core functions of the app (electronic prescriptions, medical record uploads, and medication tracking, etc)
- Identify emergency cases (chest pain, breathing difficulties), transfer urgent cases to doctors, and guide patients to nearby hospitals.
- Record user feedback, align with the product team, and drive continuous feature improvements
- Assist in coordinating emergency medication delivery within 1 hour.
- Resolve complaints, mediate disputes, and escalate critical cases when necessary.
- Monitor call quality, ensure service standards, and track patient satisfaction.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Attractive income according to ability. Full benefits according to labor law.
- Annual health care; FPT care health insurance for employees (Support for medical examination and treatment costs at all hospitals);
- Taking care of the spiritual life of employees and relatives, etc.
- Friendly, open, young working environment, unique culture.
- Annual leave, holidays and participate in large-scale cultural activities of the Corporation

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- College degree or higher (Nursing, Public Health, or related fields preferred).
- 3+ years of experience in medical customer service.
- Clear Vietnamese pronunciation & basic English communication
- Familiar with CRM tools (Zendesk, Lana Health) & basic medical knowledge (training provided).
- Ability to stay calm under pressure and handle disputes professionally.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu