Customer Support
1 week ago
We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more
- This role is an onsite opportunity. _
**As a Support Partner Analyst, you will**:
KRA1: Assist customers to use TrueCommerce products and related concerns
- Resolve customers’ technical issue/errors related to TrueCommerce solutions
- Work with EDI mapping in upgrading EDI maps and other teams for solutions
- Track support inquires through the support CRM ensuring the customer issue is resolved
- Follow-up on unacknowledged transactions
- Report abnormal system activities or downtime
KRA2: Analyze and document trading partner requirements
KRA3: Any other duties as assigned by supervisor
**Requirements for Success**:
- **Working time: 40 hours/week. 10 PM - 7 AM (on-site)**:
- Strong English verbal and written communication with Foreigners or English speakers.
- Experience in Customer Service, Technical Support or related field preferred.
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