Customer Support Engineer

5 days ago


Ho Chi Minh City, Vietnam CÔNG TY TNHH MANABIE VIỆT NAM Full time

**Mô tả công việc**:

- **Responsibilities**:

- Diagnose and troubleshoot customer technical problems
- Resolve internal software technical issues
- Handle customer complaints
- Prepare reports on customer issues
- Write Support Documents
- Support integration, configuration our internal issue tracking system like Jira, Slack, Opsgenie with our monitoring tool
- **Perks**:

- Probation: 2 months (100% full-time salary).
- Health Insurance package from Bao Viet.
- 13-months and Performance Bonus.
- 14 days Paid Leave Annually

**Kinh nghiệm / Kỹ năng chi tiết**:

- Data analysis - support engineers gather insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes
- Writing skills - drafting technical documents, manuals, resolution steps, training materials, and technical support FAQs is a key responsibility of this role
- Communication skills - customer support engineers must communicate clearly to both technical and non-technical people
- Organization skills - be able to multitask and prioritize multiple support requests under time constraints, handle technical support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner

**Mô tả**:

Loại công việc

**Nhân viên toàn thời gian**
Cấp bậc

**Nhân viên**
Học vấn

**Cử nhân**
Giới tính

**Nam / Nữ**
Ngành nghề

**Thư ký / Hành chánh**
**,**
**Dịch vụ khách hàng**

**Thông tin liên hệ**:
- Tên liên hệ:
**Phòng HCNS**- 12 Tôn Đản, Phường 13, Quận 4, Hồ Chí Minh, Viet Nam- Nhận hồ sơ bằng ngôn ngữ:

- **Tiếng Anh**

**Về công ty**:
**CÔNG TY TNHH MANABIE VIỆT NAM**:

25 - 99 nhân viên
Liên hệ: Phòng HCNS
- **About Manabie**:
**Manabie is an EdTech start-up company trying to provide new style of learning around the world. We provide students with everything they need for efficient learning; high quality learning materials, great learning environments and personal coach. We believe that our new method of learning integrating online and offline will dramatically innovate the way students learn.**
- **Why join us?**

**Manabie is a fast growing start up, where you can feel your growth. Manabie’s goal is to innovate the way students learn, and you can feel that you are really giving positive effect to the society.**
**At Manabie, we want to make the world a smarter, better connected place. We want to empower students by supplementing traditional methods with a platform that's powerful and exciting, but simple too. Join our journey today, to change the world’s education**
- Xem thêm**Việc cùng công ty**:

- |- Xem tất cả

**Mobile Engineer**:
CÔNG TY TNHH MANABIE VIỆT NAM
- Hồ Chí Minh
- **Cố Vấn Học Tập Toán/Vật Lý (Full-time)**:
CÔNG TY TNHH MANABIE VIỆT NAM
- Hồ Chí Minh
- **Gia Sư Vật Lý (Part-time)**:
CÔNG TY TNHH MANABIE VIỆT NAM
- Hồ Chí Minh
- **Senior C&B**:
CÔNG TY TNHH MANABIE VIỆT NAM
- Hồ Chí Minh
- **IT Helpdesk**:
CÔNG TY TNHH MANABIE VIỆT NAM
- Hồ Chí Minh



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