Technical Support Engineer

14 hours ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Viec Oi client Full time
Thông tin tuyển dụng
    • Vị trí

    Nhân viên
    - Hạn nộp

    20/12/2025
    - Số lượng cần tuyển

    1 người
    - Giới tính

    Không yêu cầu
    - Kinh nghiệm

    Từ 1 đến 2 năm
    - Bằng cấp

    Cao đẳng
    - Nơi làm việc

    TPHCM
    - Lĩnh vực

    Kiến trúc/ Thiết kế - Kỹ sư (Engineer)

Mô tả công việc

Job description

  • Reviews issues and contacts customers to understand issues.
  • Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. - Product/Process Improvement

  • Provides feedback to improve products to more senior engineers or technical advisors.

  • Identifies potential defects and escalates to more senior engineers to resolve.
  • Provides feedback on how to improve automated tools.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Requirements

MUST HAVE:

  • Proficient in Japanese (listening, speaking, reading, writing skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with customers in Japanese fluently (business communication level email, phone, meetings).
  • Fast learner, motivated to continuously improve technical expertise and interested in seeking further development in the IT field.
  • Customer-first mindset with strong ownership to resolve issues.
  • Team contributor with good communication and collaboration skills.
  • Strong logical thinking and problem-solving skills.
  • Responsible, proactive, and able to work under pressure.

Salary(VND:

Technical support engineer: 20M - 26M gross (Non-IT background) / Up to 30M gross (IT background)

Công ty tuyển dụng của Nhật Bản Việc Ơi có mặt ở Việt Nam vào năm 2016 với 100% vốn của Nhật Bản. Chuyên tư vấn, giới thiệu nhân sự, cung cấp công cụ Pandatest kiểm tra tính cách ứng viên đồng thời hỗ trợ tư vấn xây dựng tổ chức, đóng góp vào sự vận hành thành công của doanh nghiệp.

Xem thêm

Quyền lợi được hưởng

Nghỉ Phép Năm Phúc lợi cao Tăng lương

Từ khóa

CNTT khác Engineer Hỗ Trợ Khách Hàng IT Support Support Work

Kỹ năng

Giải Quyết Vấn Đề Kỹ Năng Giao Tiếp Làm Việc Nhóm Tiếng Nhật Đọc tài liệu

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TalentMatch - Người tìm việc, Việc tìm người Full time ₫10,000,000 - ₫20,000,000 per year

    YOU WILL:You will:● Reviews issues and contacts customers to understand issues.● Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., eventlogs, and performance traces) to help resolve customer issues.● Resolves or escalates multiple and varied customer issues. Documents technical work and...

  • Technical Support Executive

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HR Agent Vietnam Full time $40,000 - $60,000 per year

    * This position will belong to the Linear Motor Actuator Department and in charge of Linear Motor Actuator components* Customers: mainly focus on non-Japanese customers such as Chinese, Taiwanese, Korean, Vietnamese... Middle-end and low-end market demand for Linear Motor Actuator componentsTechnical support of linear motor and related items:• Visit the...

  • Technical Sales Support Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam ABB Full time ₫800,000 - ₫1,200,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Sales ManagerYour...

  • Technical Service Engineer

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Headhunter VietNam HRchannels Full time $30,000 - $60,000 per year

    Mô tả công việc:(Mức lương: triệu VNĐ)Our client is a foreign invested company, now looking for aTechnical Service Engineer(1500 USD, ID19561)Collaborate with the Commercial Team to develop design and detailing solutions tailored to specific projects, customers, and markets, supporting specification success and sales growth.Provide technical...

  • Technical Support Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Insider. Full time ₫3,200,000 - ₫5,600,000 per year

    Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create...

  • Technical Assistant – Engineering Division

    7 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam ICONIC Co., Ltd.(ベトナム転職のアイコニック) Full time ₫4,320,000 - ₫5,760,000 per year

    Our client is urgently hiringTechnical Assistant – Engineering Division Location: District 1, HCMC Company: Japanese Engineering & Infrastructure (Renewable Energy Focus) Salary: 18 – 24 million VND (gross) – negotiable based on ability Working Hours: Mon–Fri | 8:00–17:00 About the CompanyA Japanese company specializing in engineering,...

  • Technical Engineer Intern-HCM

    14 hours ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hikrobot Full time

    Responsibilities:Provide customers with AGV on-site implementation and technical support services, leveraging the expertise of professional technical engineers to benefit clients.Ensure smooth product operation through proactive support and maintenance tasks. Collaborate with team members to streamline technical support processes.Create product materials to...

  • Technical Sales Engineer

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam NEW OCEAN AUTOMATION SYSTEM Full time

    New Ocean Automation Systemis on the hunt for a standoutTechnicalSales Engineerto join our mission and bring automation intelligence to cutting-edge manufacturing plants Location:Tan Son Nhat Ward, Ho Chi Minh CityYou'll connect with:Food, pharmaceutical, electronics, packaging, smart manufacturing facilities—helping them visualize and implement...

  • Technical Services Engineer/Manager

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Aloha Consulting Group Full time

    ACG_3256_JOBOur client is a multinational corporation in the building materials industry, operating a manufacturing facility in Vietnam and seeking experienced professionals to join their firm.​Partner with the commercial team to craft technical design options and detailing solutions that align with project needs, customer expectations, and market...

  • Technical Support Representative

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Payreto Full time ₫200,000 - ₫400,000 per year

    Position OverviewAs aTechnical Support Representative – Payments Services Operations (PSOps), you will support the technical needs of Payreto's international clients and their customers. This role involves direct client interaction, implementing client processes, and assisting Technical Support Specialists in carrying out internal procedures. You will help...