Technical Support Engineer
1 week ago
YOU WILL:
You will:
● Reviews issues and contacts customers to understand issues.
● Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event
logs, and performance traces) to help resolve customer issues.
● Resolves or escalates multiple and varied customer issues. Documents technical work and research.
● Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
● Collaborates on cross-team and cross-product technical issues by working with resources from other groups as
needed to resolve moderately complex customer issues.
● Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
● Provides feedback to improve products to more senior engineers or technical advisors.
● Identifies potential defects and escalates to more senior engineers to resolve.
● Provides feedback on how to improve automated tools.
● Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
OUR IDEAL CANDIDATES:
MUST HAVE:
● Proficient in Japanese (listening, speaking, reading, writing skills) (Advanced level) (N1, N2 cert is
preferred). Ability to communicate with customers in Japanese fluently (business communication level – email,
phone, meetings).
● Fast learner, motivated to continuously improve technical expertise and interested in seeking further
development in the IT field.
● Customer-first mindset with strong ownership to resolve issues.
● Team contributor with good communication and collaboration skills.
● Strong logical thinking and problem-solving skills.
● Responsible, proactive, and able to work under pressure.
NICE TO HAVE:
● Local Japan work/study experience.
● Basic English skills for reading technical documents and collaborating with international teams.
● Familiarity with ERP/CRM systems such as Dynamics 365, SAP, or Oracle. Basic knowledge of networking, or server
operations.
● At least 1 year of experience in technical support, technical consulting, or information technology or related fields
Working hours: 7:00 – 16:00
● 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
● Includes holiday and Tet shifts as assigned, allowances provided per labor law
● Any shift or schedule changes will be notified by the department head
WHYUS?
● Salary offer: up to 26 million gross (up to 30M for candidates with an IT background)
● Salary at 100% during the probationary period
● 90% contribution of the gross salary to social insurance
● 20 days leave (12 days of annual leave and 8 days of sick leave)
● Training will be offered
● Full working equipment will be provided Annual Health Checkup
● Activities: Birthday party, Employee engagement activities.
OTHERS:
- ● Working location: Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
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