Customer Support Executive

1 week ago


Ho Chi Minh City, Vietnam FUJIFILM Business Innovation Malaysia SDN BHD Full time

**RESPONSIBILITIES AND TASKS**
- Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
- As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
- Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
- Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
- Processing of consumables and supplies orders for customers.
- Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.

**REQUIREMENTS**
- Diploma/Degree with at least one (1) year working experience in contact center or customer support related field.
- Have excellent communication and interpersonal skills & genuine passion for customer care
- Demonstrate exceptional telephone customer service skills & effective problem-solving techniques
- Enjoy working in a team environment
- Self-motivated and able to work autonomously
- Be responsibility and integrity
- Willing to work shift hour
- **Well converse in Vietnamese**.
- **MUST be able to work in Malaysia**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: 15,300,000₫ - 23,000,000₫ per month

Application Question(s):

- Are you willing to relocate to Malaysia?

**Language**:

- Fluent Vietnamese (required)



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