Customer Support Executive
5 days ago
Key Responsibilities:
- Promptly responding to clients and customer queries via email and social media channels.
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with Operations to find the best solutions to customers' issues.
- Identifying common problems and escalating them to Operations, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Respecting client confidentiality at all times.
Key Requirements:
- Must possess at least Post-secondary education (Higher education). Fresh graduates are welcome to apply
- Prefer practical experience with help desk software, such as Zendesk. Training will be provided.
- Preferably Executive specialized in Customer Service at e-commerce or related industry.
- The ability to respond appropriately under pressure.
- Sound judgement and excellent problem-solving skills.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.
- Required language(s): VIETNAME & ENGLISH speaking and writing.
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