Customer Support Executive

5 days ago


Ho Chi Minh City, Ho Chi Minh, Vietnam WOGI Full time

Key Responsibilities:

  • Promptly responding to clients and customer queries via email and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with Operations to find the best solutions to customers' issues.
  • Identifying common problems and escalating them to Operations, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Respecting client confidentiality at all times.

Key Requirements:

  • Must possess at least Post-secondary education (Higher education). Fresh graduates are welcome to apply
  • Prefer practical experience with help desk software, such as Zendesk. Training will be provided.
  • Preferably Executive specialized in Customer Service at e-commerce or related industry.
  • The ability to respond appropriately under pressure.
  • Sound judgement and excellent problem-solving skills.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Required language(s): VIETNAME & ENGLISH speaking and writing.


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