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Linehaul Driver Support

2 weeks ago

Hanoi, Vietnam Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Chịu trách nhiệm về mức độ hài lòng và năng suất làm việc của tài xế.
- Xác định và theo dõi các sáng kiến/cơ hội để cải thiện hiệu suất của tài xế
- Phối hợp với vận hành để tìm hiểu nguyên nhân gốc rễ dẫn đến hiệu suất kém của tài xế và đề xuất các giải pháp
- Xem xét các bản đánh giá tổng hợp/ kiểm tra và phản hồi cho tài xế trực tiếp hoặc qua các nguồn khác (Ví dụ: Hòm thư góp ý tài xế)
- Tìm kiếm các cơ hội để hiểu và cải thiện mức độ hài lòng của tài xế trong công việc.
- Liên tục cải tiến các quy trình và ứng dụng/ tính năng để hỗ trợ tài xế.
- Xác định nhu cầu đào tạo cho tài xế ( ví dụ: ứng dụng mới, lỗi thường gặp, quy trình mới, v.v )
- Đảm bảo việc tuân thủ các hệ thống quy trình.
- Xem xét đối chiếu, kiểm tra bằng chứng giải trình và kết quả cuối cùng (ví dụ như KPI đúng hạn), các khoản phạt để hỗ trợ C&B

**Requirements**:

- Tốt nghiệp Đại học/ Cao đẳng trở lên
- Có kiến thức về thuật ngữ, phương pháp và công cụ đảm bảo chất lượng.
- Có tối thiểu 2 năm kinh nghiệm (Xây dựng và phát triển các quy định đánh giá chất lượng, quản lý chất lượng của lái xe)
- Có tư duy phân tích và khả năng quản lý công việc
- Kỹ năng xử lý vấn đề ở mức tốt
- Có khả năng phối hợp xuất sắc, thiện chí với các bộ phận
- Sử dụng tốt các phần mềm excel/ báo cáo và công cụ phân tích dữ liệu
- Thành thạo tiếng anh ở mức tốt (nghe/nói/đọc/viết)
- Có kinh nghiệm thiết kế/ tối ưu hóa hệ thống quy trình