Linehaul Operations Support

18 hours ago

Hanoi, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Key role to collaborate with both internal and external teams
- Perform analyses for daily monitoring and ad-hoc project
- Monitor Daily/Weekly/Monthly KPI performance & contribute to solution
- Monitor implementation of SOPs ensuring compliance & consistency and continuous improvement of SOPs
- Participate in BAU/spike planning and executing
- Optimize Operation Performance in the matter of SLA and Cost

**Requirements**:

- College graduate and above
- Experienced in the industry: min 1 year
- Analytical mindset: Intermediate
- Problem-solving: Intermediate
- Tasking management: Intermediate
- Collaboration skill: Intermediate
- Excel/Reporting & Analytical tools: Good
- Fluent English Reading Comprehension skill
- Experienced in SOP Design/Optimization is a big plus
- Prior experience as a management consultant is a big plus

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