Channel Partner Manager

2 weeks ago

Can Tho, Can Tho, Vietnam Assembled Full time
About the Role

We are seeking a highly skilled Channel Partner Manager to join our team at Assembled. As a Channel Partner Manager, you will be responsible for developing and executing a comprehensive strategy for growing Assembled's presence in the CX ecosystem via TSDs (Technology Services Distributors) and other channel motions.

Responsibilities
  • Develop and implement a comprehensive strategy for growing Assembled's presence in the CX ecosystem via TSDs and other channel motions.
  • Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact and liaison between organizations.
  • Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.).
  • Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline.
  • Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business.
  • Align internal teams at Assembled, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling (including resolving conflict and enforcing ROE).
  • Recruit and develop new channel partners. Facilitate training and education activities to build mindshare of Assembled.
About You
  • 5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.).
  • Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus).
  • Proven ability to generate partner-sourced pipeline and bookings.
  • Ability to develop partnership plans and execute them effectively.
  • Analytical skills with experience in analyzing partnership performance metrics and making data-driven decisions.
  • Understanding of the CX & contact center landscape, with a keen insight in navigating TSD networks.
  • Excellent verbal and written communication skills, with the ability to clearly articulate ideas, strategies, and concepts.
What We Offer
  • Generous medical, dental, and vision benefits.
  • Paid company holidays, sick time, and unlimited time off.
  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA).
  • Paid parental leave.
  • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices.
  • 401(k) plan enrollment.

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