Head of Performance Services

6 months ago


Ho Chi Minh City, Vietnam HSBC Full time

-Job Advert Details
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Head of Performance Services.

Principal Accountabilities:

Impact on the Business/Function
- Provide strategic management and administrative support to the Country COO.
- Financial Management - provide robust financial planning, management, tracking and reporting of the Function’s budget, engaging and working with Global/Region/Country Finance.
- Governance - ensure appropriate governance is developed, implemented and managed along with robust documentation and supporting management controls.
- Deliver Change Execution - manage business or team change, either internally or externally driven, effectively and efficiently, with appropriate stakeholder communication, to ensure the Country COO delivers their required services.
- People - support development of policy and process, in line with Global/Region/Country HR, ensuring our people are engaged, well managed and supported.
- Service Performance Management - manage any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”.
- Organizational Design - maintain and continually challenge the organisational design with the HR team to ensure it is as simple, effective and efficient as possible.
- Communications - develop and manage communication plans both within and outside of the Function’s (and Regional/Country DBS) to ensure internal and external teams have a strong understanding of the Function’s purpose, strategy, deliverables and value.

Stakeholders
- Effectively manage stakeholder relationships across HSBC Vietnam Senior Leaders, Global Businesses, Global Functions, DBS Functions, products and network to drive HSBC Vietnam risk priorities
- Collaborate with Global/Regional COO Functions through community to ensure commonality and consistency of approach and solutions
- Influence and shape the development of business management and change management frameworks in collaboration with internal parties
- Provide remit area Senior Management with updates on any relevant business management matters.

Leadership & Teamwork
- Active and engaged member of the COO's Senior leadership team, providing thought leadership
- Management of a an entity PS team to provide business management services across the bank
- Ensure that the team is adequately resourced and skilled to meet the demands of the organisation and drive alignment across business management and change delivery
- Drive a high performance culture across wider PS team, through delivering standards, collaboration and effective people interaction
- Engaged and inspirational team leadership and management of direct reports, including effective performance management, talent management, succession planning and employee engagement
- Drive ‘Diversity and Inclusion’ agenda throughout PS by building a connected and collaborative PS Workforce
Qualifications
Certifications, Qualifications & Experience

Experience Requirements:

- 5 - 10 years’ experience in banking industry

Knowledge/Experience
- Understanding of HSBC structures, processes and objectives across the Group
- Good knowledge of the Group, DBS and the WPB/WSB/MSS businesses, including products & services
- Having experience of business management, financial management, change management.
- Ability to handle multi-tasks, prioritize and work independently under pressure within a team environment
- Knowledge of the constantly evolving external environment (risks, regulatory, political and market)
- Demonstrated experience of leading in a complex environment defining and implementing strategy and delivery of business transformation
- Demonstrated experience in a Business Management domain
- Ability to quickly identify, assess and manage business issues across a diverse range of functions/areas
- Proven ability in analytical reasoning, including being able to contextualize data into business activities and conclusions
- Excellent ability to build relationships by communicating, influencing, and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams
- Outstanding interpersonal and communication skills, with a proven ability to communica



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