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Officer, Transaction and Customer Support

2 months ago

Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

12 Sep 2024**Officer, Transaction and Customer Support (40001602)**:

- Category: Retail Banking Group- Job Type:
- Facility: Retail Banking**Job Purpose**:

- 'The job holder responsible for:

- Provide services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations.
- Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers.
- Ensure compliance and minimizes risks at the request of client

**Key Accountabilities (1)**:

- 1. TRANSACTION SUPPORT:

- Aid in providing services to retail customers in the fastest and best way
- Always update Client's regulations, procedures and guidelines about customer service
- Aid in dealing with customer requests within authority.
- Ensure the accuracy of transactions
- Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments

2. CUSTOMER SUPPORT: AID IN INFORMING CUSTOMERS ABOUT SUITABLE SOLUTION ENHANCING CUSTOMER ENGAGEMENT
- Perform tasks at the request of client: Receive information and assist in clarifying information that customers need to learn about products and services
- Perform tasks at the request of customers: Aid in informing about related products and services within the scope of work

**Key Accountabilities (2)**:

- 3. ENSURE PRODUCTS & SERVICE QUALITY
- Perform tasks at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time
- Update information on products, processes/regulations, Marketing programs, campaigns and instructions of Client in order to provide the best services to customers.
- Receive and handle customer requests and complaints in accordance with Client's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy

**Key Accountabilities (3)**:

- 4. SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
- Perform work in accordance with the Client's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.

5. Perform other tasks as assigned by line manager

**Key Relationships - Direct Manager**:
N/A

**Key Relationships - Direct Reports**:
N/A

**Key Relationships - Internal Stakeholders**:
Teams inside and outside RBG

**Key Relationships - External Stakeholders**:
Customers

**Success Profile - Qualification and Experiences**:

- Domain Expertise
- At least 03 years of experience in the banking sector.
- Proficient in using office software: word, excel, powerpoint.

**Qualifications**:

- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not Apply