ERP Technician Helpdesk

3 weeks ago


Ho Chi Minh City, Vietnam un-available ltd co. Full time

Technician helpdesk

Work with end users translating needs and wants into useable and accurate workflows and technology solutions.
Research pending requests and consult with supervisors and/or team members based on expertise and/or responsibilities.
Executes daily operational activities, as required, to assure data integrity and accuracy.
Provides follow
- up and updates to end
- users with issue resolution status and information;
Receive incoming support requests via e
- mail, phone, verbal and in
- person
Document operational activities and unsolved requests; and revisit or escalate to other staff as appropriate.

Training for end
- user

Develop training materials, and conduct training throughout ERP deployment and rollout for end
- users.

Analyze end
- user performance

Perform periodical analysis report on end
- users’ activities to improve efficiency of ERP system and better experience of the users.

**Yêu cầu công việc**:
Graduation from University in computer science, information technology, network security or management information science;
Experience as a Helpdesk or Support Technician in a multi
- site environment.
Equivalent education and experience.
Customer service/Help Desk experience; or
Experience working with a diverse workforce.
ERP experience, specifically in manufacturing industry.

**AT UN- AVAILABLE IS AN EQUAL OPPORTUNITY ORGANIZATION AND WILL NOT ALLOW DISCRIMINATION BASED UPON AGE, ETHNICITY, ANCESTRY, GENDER, NATIONAL ORIGIN, DISABILITY, RACE, SIZE, RELIGION, SEXUAL ORIENTATION, SOCIOECONOMIC BACKGROUND, OR ANY OTHER STATUS PROHIBITED BY APPLICABLE LAW.

**Quyền lợi**:
Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần đây lúc:

- 2024-02-22 16:45:26



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