Junior/middle - IT Support/helpdesk English Speaking

1 week ago

Ho Chi Minh City, Vietnam Công ty TNHH NFQ Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
At NFQ, we're all about developing cutting-edge apps, CRMs, ERPs, and other cross-platform products. Both for ourselves and for our clients that include HomeToGo, Kayak, Alaiko, Home24, and many others. We specialize in e-commerce, mobility, and transport & logistics, and we're always eager to tackle new challenges. Whatever the area - from Mobile to UX - we've got a team that knows it inside out.

Join our team of 800+ professionals across Germany, Poland, Lithuania, Vietnam, Thailand, Singapore, and Egypt. Make your own way with us.

In this role, you will:
IT Helpdesk Tasks:

- Efficiently manage and prioritize IT support tickets to provide timely resolution to end-users.
- Troubleshoot technical issues reported by employees and escalate complex problems to the appropriate teams if necessary.
- Maintain documentation of troubleshooting steps and solutions for future reference.

Account Management:

- Create, modify, and disable user accounts across various systems (Google Workspace, Active Directory, Slack, etc )
- Ensure adherence to security protocols and standards during account management processes.

User Onboarding/Offboarding:

- Perform onboarding procedures for new users, including account creation, access provisioning, and equipment setup.
- Conduct offboarding procedures for departing users, including account deactivation and equipment retrieval.

IT Knowledge Base and Guidelines:

- Develop and maintain a comprehensive IT knowledge base and guidelines to facilitate self-service troubleshooting for end-users.
- Regularly update documentation to reflect changes in IT systems and processes.

Mobile Device Management (MDM):

- Enroll devices in the Mobile Device Management system to ensure security compliance and effective device management.

IT Asset Management:

- Maintain an accurate inventory of IT assets, including hardware and software.
- Track asset lifecycles, conduct audits, and ensure proper disposal of retired assets.

IT Procurement:

- Assist in procurement processes by identifying IT requirements, obtaining quotes, and coordinating purchases with vendors.
- Maintain records of procurement activities and ensure compliance with organizational policies.

Door Access System Management:

- Manage access control systems, including adding or removing users, configuring access levels, and troubleshooting access issues.

Printer Permission Management:

- Administer printer permissions and configurations to ensure secure and efficient printing operations across the organization.

Access Cisco Switch Management:

- Configure and manage network switches to maintain optimal network performance and security.
- Monitor switch health, troubleshoot connectivity issues, and implement necessary configurations.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Why you'll love working here
- We are committed to delivering the best results for our clients by bringing together brilliant minds from all over the world. We are proud to have a diverse team, with 13+ different nationalities represented, and we believe that our differences make us stronger.
- We also offer plenty of opportunities for our employee’s personal growth. And we believe in giving everyone the freedom and responsibility to do their work. We don’t sugarcoat things - we tell you exactly what we can do and then we do it.

Benefits include:

- Laptop is provided.
- Hybrid work.
- Afun&dynamicenvironment andfreedomto becreative.
- Modern officewith the flexible relaxing zone.
- 13th-month salary (based on company policies and business situation).
- Performance review2 times/ year.
- Extra Premium Healthcare & Annual Health-check.
- Loyalty Program: life insurance worth 1 billion VND.
- 15 days annual leaves, working Monday - Friday.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
What you will bring
- At least 2-year experience of IT Support.
- Good knowledge in PC and other IT devices, including Windows OS, MacOS and Linux OS.
- Have experience working on any Helpdesk or similar systems (ITSM)
- Good communication in English (reading, writing, listening and speaking) and training skill.
- Basic knowledge in networking, server, firewall, antivirus software, VPN, PowerShell.
- Have experience in customer service and communication skills.
- Bachelor of Computer Science, Information Technology related technical field.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support

Đại Học
Không yêu cầu

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