IT Helpdesk

6 months ago

Ho Chi Minh City, Vietnam Công Ty TNHH Wall Street English Full time

**Mô tả công việc**:
(Mức lương: 8 - 12 triệu VNĐ)

Mô tả Công việc

IT Support operation

Check and fix issues related to hardware and software in laptop/ PC of User

Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization

Installation and handover the laptop/ IT equipment with handover form

Support users in using printers, projector, user cable

Support users accessing to our company system with approval

Troubleshoot and provide the solution for users using printer, Projector, and peripherals

Arrange and categorize IT equipment

Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches

IT infrastructure, network, and software support

Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization

Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs

Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place

Monitor and maintain all systems and networks, computers, software according to pre-determine schedule

End-users' guideline

Guide newcomers using the system follow up the company standard, security, procedure

Daily checklist and monthly check list

Check and fix issues related to hardware and software in laptop/ PC of User

Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization

Installation and handover the laptop/ IT equipment with handover form

Support users in using printers, projector, user cable

Support users accessing to our company system with approval

Troubleshoot and provide the solution for users using printer, Projector, and peripherals

Arrange and categorize IT equipment

Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches

Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization

Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs

Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place

Monitor and maintain all systems and networks, computers, software according to pre-determine schedule

Guide newcomers using the system follow up the company standard, security, procedure

Daily checklist and monthly check list

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Laptop

Chế độ bảo hiểm

Du Lịch

Chế độ thưởng

Chăm sóc sức khỏe

Đào tạo

Tăng lương

Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:
Yêu Cầu Công Việc

Required Competencies

English verbal and written communication

Excellent in problem-solving skills

Ability to work in teams

Honest and trustworthy

Required Special Skills:
Knowledge about Microsoft 365 and attached features and function

Basic and advanced knowledge about networking and network services: switching and routing, DHCP, DNS, IP LAN/WAN

Knowledge about server infrastructure: VMware, Hyper-V, windows server, Linux

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,Phần Cứng Máy Tính/Điện Thoại

Cao Đẳng
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