Junior/middle - IT Support/helpdesk (English

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam NFQ Asia Full time
NFQ Asia

***- Podium Floor, Sapphire 2 Tower, 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 5 hours ago- Skills:
  • IT Support
System Admin

Networking

Top 3 reasons to join us:

  • We truly value your thoughts and opinions
  • Global and professional
  • Hybrid working, flexible time

Job description:

  • At NFQ, we're all about developing cuttingedge apps, CRMs, ERPs, and other crossplatform products. Both for ourselves and for our clients that include HomeToGo, Kayak, Alaiko, Home24, and many others. We specialize in ecommerce, mobility, and transport & logistics, and we're always eager to tackle new challenges. Whatever the area from Mobile to UX we've got a team that knows it inside out.
  • Join our team of 800+ professionals across Germany, Poland, Lithuania, Vietnam, Thailand, Singapore, and Egypt. Make your own way with us.

In this role, you will:

IT Helpdesk Tasks:

  • Efficiently manage and prioritize IT support tickets to provide timely resolution to endusers.
  • Troubleshoot technical issues reported by employees and escalate complex problems to the appropriate teams if necessary.
  • Maintain documentation of troubleshooting steps and solutions for future reference.

Account Management:

  • Create, modify, and disable user accounts across various systems (Google Workspace, Active Directory, Slack, etc )
  • Ensure adherence to security protocols and standards during account management processes.

User Onboarding/Offboarding:

  • Perform onboarding procedures for new users, including account creation, access provisioning, and equipment setup.
  • Conduct offboarding procedures for departing users, including account deactivation and equipment retrieval.

IT Knowledge Base and Guidelines:

  • Develop and maintain a comprehensive IT knowledge base and guidelines to facilitate selfservice troubleshooting for endusers.
  • Regularly update documentation to reflect changes in IT systems and processes.

Mobile Device Management (MDM):

  • Enroll devices in the Mobile Device Management system to ensure security compliance and effective device management.

IT Asset Management:

  • Maintain an accurate inventory of IT assets, including hardware and software.
  • Track asset lifecycles, conduct audits, and ensure proper disposal of retired assets.

IT Procurement:

  • Assist in procurement processes by identifying IT requirements, obtaining quotes, and coordinating purchases with vendors.
  • Maintain records of procurement activities and ensure compliance with organizational policies.

Door Access System Management:

  • Manage access control systems, including adding or removing users, configuring access levels, and troubleshooting access issues.

Printer Permission Management:

  • Administer printer permissions and configurations to ensure secure and efficient printing operations across the organization.

Access Cisco Switch Management:

  • Configure and manage network switches to maintain optimal network performance and security.
  • Monitor switch health, troubleshoot connectivity issues, and implement necessary configurations.

Your skills and experience:

What you will bring:

  • At least 2year experience of IT Support.
  • Good knowledge in PC and other IT devices, including Windows OS, MacOS and Linux OS.
  • Have experience working on any Helpdesk or similar systems (ITSM)
  • Good communication in English (reading, writing, listening and speaking) and training skill.
  • Basic knowledge in networking, server, firewall, antivirus software, VPN, PowerShell.
  • Have experience in customer service and communication skills.
  • Bachelor of Computer Science, Information Technology related technical field.

Why you'll love working here:

Why you'll love working here:

- _We are committed to delivering the best results for our clients by bringing together brilliant minds from all over the world. We are proud to have a diverse team, with 13+ different nationalities represented, and we believe that our differences make us stronger._
- _We also offer plenty of opportunities for our employee's personal growth. And we believe in giving everyone the freedom and responsibility to do their work. We don't sugarcoat things - we tell you exactly what we can do and then we do it._

Benefits include:

-
Laptop is provided.
-
Hybrid work
:

  • A fun & dynamic environment and freedom to be creative.
  • Modern office with the flexible relaxing zone.
-
13th-month salary (based on company policies and business situation).

  • Performance review
    2 times/ year.
-
Extra Premium Healthcare & Annual Health-check.
-
Loyalty Program:

life insurance
worth 1 billion VND.
-
15 days annual leaves, working Monday
  • Friday.

NFQ Asia:

NFQ is part of the global NFQ Group. We help ambitious fast-moving international startups

  • Company type
  • IT Outsourcing
  • Company size
employees

  • Country
- Germany-

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