Junior/middle - IT Support/helpdesk English Speaking

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH NFQ Vietnam Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

At NFQ, we're all about developing cutting-edge apps, CRMs, ERPs, and other cross-platform products. Both for ourselves and for our clients that include HomeToGo, Kayak, Alaiko, Home24, and many others. We specialize in e-commerce, mobility, and transport & logistics, and we're always eager to tackle new challenges. Whatever the area - from Mobile to UX - we've got a team that knows it inside out.

Join our team of 800+ professionals across Germany, Poland, Lithuania, Vietnam, Thailand, Singapore, and Egypt. Make your own way with us.

In this role, you will:

IT Helpdesk Tasks:

  • Efficiently manage and prioritize IT support tickets to provide timely resolution to endusers.
  • Troubleshoot technical issues reported by employees and escalate complex problems to the appropriate teams if necessary.
  • Maintain documentation of troubleshooting steps and solutions for future reference.

Account Management:

  • Create, modify, and disable user accounts across various systems (Google Workspace, Active Directory, Slack, etc )
  • Ensure adherence to security protocols and standards during account management processes.

User Onboarding/Offboarding:

  • Perform onboarding procedures for new users, including account creation, access provisioning, and equipment setup.
  • Conduct offboarding procedures for departing users, including account deactivation and equipment retrieval.

IT Knowledge Base and Guidelines:

  • Develop and maintain a comprehensive IT knowledge base and guidelines to facilitate selfservice troubleshooting for endusers.
  • Regularly update documentation to reflect changes in IT systems and processes.

Mobile Device Management (MDM):

  • Enroll devices in the Mobile Device Management system to ensure security compliance and effective device management.

IT Asset Management:

  • Maintain an accurate inventory of IT assets, including hardware and software.
  • Track asset lifecycles, conduct audits, and ensure proper disposal of retired assets.

IT Procurement:

  • Assist in procurement processes by identifying IT requirements, obtaining quotes, and coordinating purchases with vendors.
  • Maintain records of procurement activities and ensure compliance with organizational policies.

Door Access System Management:

  • Manage access control systems, including adding or removing users, configuring access levels, and troubleshooting access issues.

Printer Permission Management:

  • Administer printer permissions and configurations to ensure secure and efficient printing operations across the organization.

Access Cisco Switch Management:

  • Configure and manage network switches to maintain optimal network performance and security.
  • Monitor switch health, troubleshoot connectivity issues, and implement necessary configurations.

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

Why you'll love working here

  • We are committed to delivering the best results for our clients by bringing together brilliant minds from all over the world. We are proud to have a diverse team, with 13+ different nationalities represented, and we believe that our differences make us stronger.
  • We also offer plenty of opportunities for our employee's personal growth. And we believe in giving everyone the freedom and responsibility to do their work. We don't sugarcoat things we tell you exactly what we can do and then we do it.

Benefits include:

  • Laptop is provided.
  • Hybrid work.
  • Afun&dynamicenvironment andfreedomto becreative.
  • Modern officewith the flexible relaxing zone.
  • 13thmonth salary (based on company policies and business situation).
  • Performance review2 times/ year.
  • Extra Premium Healthcare & Annual Healthcheck.
  • Loyalty Program: life insurance worth 1 billion VND.
  • 15 days annual leaves, working Monday Friday.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

What you will bring

  • At least 2year experience of IT Support.
  • Good knowledge in PC and other IT devices, including Windows OS, MacOS and Linux OS.
  • Have experience working on any Helpdesk or similar systems (ITSM)
  • Good communication in English (reading, writing, listening and speaking) and training skill.
  • Basic knowledge in networking, server, firewall, antivirus software, VPN, PowerShell.
  • Have experience in customer service and communication skills.
  • Bachelor of Computer Science, Information Technology related technical field.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support

Đại Học
Không yêu cầu

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