Junior/middle - IT Support/helpdesk (English

6 months ago

Ho Chi Minh City, Vietnam NFQ Asia Full time

NFQ Asia

***
- Podium Floor, Sapphire 2 Tower, 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 5 hours ago- Skills:

- IT Support

System Admin

Networking

**Top 3 reasons to join us**:

- We truly value your thoughts and opinions
- Global and professional
- Hybrid working, flexible time

**Job description**:

- At NFQ, we're all about developing cutting-edge apps, CRMs, ERPs, and other cross-platform products. Both for ourselves and for our clients that include HomeToGo, Kayak, Alaiko, Home24, and many others. We specialize in e-commerce, mobility, and transport & logistics, and we're always eager to tackle new challenges. Whatever the area - from Mobile to UX - we've got a team that knows it inside out.
- Join our team of 800+ professionals across Germany, Poland, Lithuania, Vietnam, Thailand, Singapore, and Egypt. Make your own way with us.

**In this role, you will**:
**IT Helpdesk Tasks**:

- Efficiently manage and prioritize IT support tickets to provide timely resolution to end-users.
- Troubleshoot technical issues reported by employees and escalate complex problems to the appropriate teams if necessary.
- Maintain documentation of troubleshooting steps and solutions for future reference.

**Account Management**:

- Create, modify, and disable user accounts across various systems (Google Workspace, Active Directory, Slack, etc )
- Ensure adherence to security protocols and standards during account management processes.

**User Onboarding/Offboarding**:

- Perform onboarding procedures for new users, including account creation, access provisioning, and equipment setup.
- Conduct offboarding procedures for departing users, including account deactivation and equipment retrieval.

**IT Knowledge Base and Guidelines**:

- Develop and maintain a comprehensive IT knowledge base and guidelines to facilitate self-service troubleshooting for end-users.
- Regularly update documentation to reflect changes in IT systems and processes.

**Mobile Device Management (MDM)**:

- Enroll devices in the Mobile Device Management system to ensure security compliance and effective device management.

**IT Asset Management**:

- Maintain an accurate inventory of IT assets, including hardware and software.
- Track asset lifecycles, conduct audits, and ensure proper disposal of retired assets.

**IT Procurement**:

- Assist in procurement processes by identifying IT requirements, obtaining quotes, and coordinating purchases with vendors.
- Maintain records of procurement activities and ensure compliance with organizational policies.

**Door Access System Management**:

- Manage access control systems, including adding or removing users, configuring access levels, and troubleshooting access issues.

**Printer Permission Management**:

- Administer printer permissions and configurations to ensure secure and efficient printing operations across the organization.

**Access Cisco Switch Management**:

- Configure and manage network switches to maintain optimal network performance and security.
- Monitor switch health, troubleshoot connectivity issues, and implement necessary configurations.

**Your skills and experience**:
**What you will bring**:

- At least 2-year experience of IT Support.
- Good knowledge in PC and other IT devices, including Windows OS, MacOS and Linux OS.
- Have experience working on any Helpdesk or similar systems (ITSM)
- Good communication in English (reading, writing, listening and speaking) and training skill.
- Basic knowledge in networking, server, firewall, antivirus software, VPN, PowerShell.
- Have experience in customer service and communication skills.
- Bachelor of Computer Science, Information Technology related technical field.

**Why you'll love working here**:
**Why you'll love working here**:

- _We are committed to delivering the best results for our clients by bringing together brilliant minds from all over the world. We are proud to have a diverse team, with 13+ different nationalities represented, and we believe that our differences make us stronger._
- _We also offer plenty of opportunities for our employee’s personal growth. And we believe in giving everyone the freedom and responsibility to do their work. We don’t sugarcoat things - we tell you exactly what we can do and then we do it._

**Benefits include**:

- **Laptop** is provided.
- **Hybrid work.**:

- A fun & dynamic environment and freedom to be creative.
- Modern office with the flexible relaxing zone.
- **13th-month** salary (based on company policies and business situation).
- Performance review **2 times/ year**.
- **Extra Premium Healthcare** & Annual Health-check.
- **Loyalty Program**:life insurance** **worth 1 billion VND.
- **15 days** annual leaves, working Monday - Friday.

**NFQ Asia**:
NFQ is part of the global NFQ Group. We help ambitious fast-moving international startups
- Company type
- IT Outsourcing
- Company size
- 301-500 employees
- Country
- Germany-

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