Level 1 Helpdesk Engineer
5 months ago
**Job Title: Level 1 Helpdesk Engineer**
**Location: Remote / Work From Home**
**Company: Delion Wireless (Head Office: Sydney, Australia)**
**Job Overview**:
Join our team at Delion Wireless, an innovative Australian-based tech company. We are looking for a motivated and tech-savvy Level 1 Helpdesk Engineer to provide exceptional remote technical support to our customers. This role requires excellent English communication skills and a solid understanding of WiFi technologies, networking, and general IT troubleshooting.
**Responsibilities**:
- Properly escalate unresolved queries to the next level of support.
- Walk customers through the process of setting up or troubleshooting their WiFi and internet connections.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of solution articles for recurring problems.
**Requirements**:
- Excellent command of English, both spoken and written.
- Your English must be to the standard of IELTS 7 or better.
- Proven working experience in providing help desk support.
- Proficiency in WiFi configuration and troubleshooting, including familiarity with various devices (smartphones, laptops, tablets).
- Basic understanding of networking concepts and troubleshooting related to ISPs and internet connectivity.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer-oriented and cool-tempered.
- Ability to work on a flexible schedule, including nights, weekends, and morning shifts.
**Benefits**:
- Competitive salary.
- Opportunity to work with a leading international technology company.
- Flexible work environment.
- Career development and continuous learning.
**How to Apply**:
Please submit your resume and a cover letter detailing your experience and suitability for the role.
Pay: 12,000,000₫ - 20,000,000₫ per month
**Experience**:
- IT Helpdesk/Support: 2 years (preferred)
**Language**:
- English (required)
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