IT Helpdesk

3 months ago

Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Fundiin Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
We are seeking a motivated and detail-oriented individual to join the Fundiin team as an IT Helpdesk. This position provides an excellent opportunity to gain valuableIT support experience.

Please note that this is an entry-level position so on-the-job training will be provided.

What you will do:
Network Diagnostics
- Identify and troubleshoot network connectivity issues
- Utilize network tools for analysis and problem-solving

Remote Access Support
- Assist users with VPN, remote desktop, and other remote access solutions
- Resolve connection and performance issues

Wireless Network Support
- Troubleshoot Wi-Fi connectivity problems
- Optimize wireless network performance

Google Workspace Support
- Troubleshoot common user issues and provide solutions
- Escalate complex issues to higher-level support

Google Workspace Administration:

- Manage user accounts (creation, modification, deletion)
- Reset passwords and provide password recovery assistance
- Configure Google Workspace settings and preferences
- Implement and enforce security measures
- Ensure data privacy and compliance

End-user Support:

- Document user inquiries and resolutions
- Maintain a knowledge base of common issues and solutions

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Why you love working with us:
Join Fundiin, where you can thrive in a dynamic fintech career, drive industry innovation, and make a meaningful impact on people's financial lives.
- We offer great autonomy, freedom to make decisions, and room to take risks and learn from mistakes
- Opportunity to be involved from the ground up in creating and developing new products, leading teams, working on innovative projects, and gaining visibility within the industry
- Competitive benefits package (including 13th-month salary) and meaningful ESOP
- Learning support budget
- Premium healthcare plan and annual health check
- 15 days off per year
- Biannual Team Building Trips
- Spacious and collaborative office, free daily drinks and weekly TGIF snacks

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
What you need to succeed in this role:

- Proven experience in an IT helpdesk or similar role.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Attention to detail and a commitment to maintaining high-security standards.

Preferred qualifications:

- Knowledge of IT supports best practices.
- Experience with Google Workspace Administration Console.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,IT Helpdesk,IT Phần Cứng,Phần Cứng Máy Tính/Điện Thoại

Trung cấp - Nghề
Dưới 1 năm

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