IT Helpdesk Contractor

2 weeks ago

Ho Chi Minh City, Vietnam Aperia Full time

**Summary**

At Aperia, we rely on a dynamic team of IT. We’re seeking an IT Helpdesk contractor who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. This person will have mainly IT Help Desk responsibility.

**Scope of Work (SoW)**:

- Daily IT services checklist (ACS, CCTV, Wi-Fi, Meeting Room...)
- End User Device support on Incident Report, Service Request and Change Management (patching or other related tasks):
- Hardware: PC (desktop/laptop), & office equipment (printer, scanner...), accessory (keyboard, mouse, headset...)
- Software: Windows OS 10, 11 & Mac OS (advantage)
- System and Network: perfom assigned tasks with entry-level
- Other collaboration tasks are assigned by IT Manager.

**Skills**:

- Incident & Problem solving skills.
- Communication Skills: Clear and effective communication is crucial. This includes ability to explain technical concepts in simple terms to non-technical users, as well as listening skills to understand user's issues fully.
- Customer Service Orientation: A strong focus on customer service is essential. The IT HelpDesk is a service unit, and its success is measured by how effectively it meets user needs and resolves their problems. Empathy, patience, and a positive attitude are key.
- Collaboration and Teamwork: Although much of the HelpDesk's work is done individually, collaboration and teamwork are essential.
- Inventory Management skill.

**Things that will separate you from the rest**
- ITIL qualification or awareness of the ITIL processes and ticket systems (ServiceNOW, Atlassian, TOPdesk, ZenDesk ).
- Experience in support Int’l companies.
- Good command of spoken and written English (IELTS >= 450 or equivalent).

**Education or Certifications**
- Fresher, Int'l certified or experienced

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