Associate System Administrator

7 months ago

Ho Chi Minh City, Vietnam Aperia Full time

**Summary**

Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms.

With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.

**Scope of Work (SoW)**:

- Daily IT services checklist (ACS, CCTV, Wi-Fi, Meeting Room...)
- End User Device support on Incident Report, Service Request and Change Management (patching or other related tasks):

- Hardware: PC (desktop/laptop), & office equipment (printer, scanner...), accessory (keyboard, mouse, headset...)
- Software: Windows OS 10, 11 & Mac OS (advantage)
- System, Network, Security and Storage: perfom assigned tasks with entry-level
- Other collaboration tasks are assigned by IT Manager.

**Skills**:

- Technical skills (knowledge, certified or 1 to 2 years' experience):

- Application: Access Control System, AD services, CCTV, Unified Communications & Collaboration Sys., Version Control Sys...
- Operating Sys.: Windows, Linux and Mac (advantage).
- Virtualization & Cloud: Hyper-V, VMWare, Azure.
- Service Device: Server and End User Device (desktop, laptop and tablet).
- Network: WAN and LAN services.
- Security (Total Visibility and Complete Control): Antivirus sys., Monitoring and Logging.
- Storage: Direct-attached storage, NAS and SAN.
- Server room.
- Soft skills
- Incident & Problem-solving skills.
- Communication skills: Clear and effective communication is crucial. This includes ability to explain technical concepts in simple terms to non-technical users, as well as listening skills to understand user's issues fully.
- Customer Service Orientation: A strong focus on customer service is essential. The IT HelpDesk is a service unit, and its success is measured by how effectively it meets user needs and resolves their problems. Empathy, patience, and a positive attitude are key.
- Collaboration and Teamwork: Although much of the HelpDesk's work is done individually, collaboration and teamwork are essential.
- Automation and Scripting Mindset: Passion for automating repetitive tasks to improve efficiency.
- Inventory Management skill.

**Things that will separate you from the rest**
- ITIL qualification or awareness of the ITIL processes and ticket systems (ServiceNOW, Atlassian, TOPdesk, ZenDesk ).
- Experience in support Int’l companies.
- Good command of spoken and written English (IELTS >= 450 or equivalent).
- Continuous Integration/Continuous Deployment (CI/CD), Containerization and Orchestration, Infrastructure as Code (IaC).
- Agile and Lean Methodologies.

**Education or Certifications**
- Fresher, Int'l certified or experienced

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