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Operations Assistant, Wpb Cards
2 months ago
-Job Advert Details
**Some careers have more impact than others.**
- If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Digital Business Services (DBS**) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition
**.**
We are currently seeking a high caliber professional to join our team as an **Operations Assistant, WPB Cards & Loans Services (GCB8)**
**Principal Accountabilities**
- Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
- Identifies best practice opportunities within the team and across BS locations.
- Process customer instructions accurately in accordance with agreed quality standards.
- Demonstrate ways to improve service quality and exceed customer’s expectations
- Receive/make calls from/to customers (internal/ external) (applicable to voice processors only).
- Provides support and guidance to new operational staff to meet expected standards and objectives.
- Contributes to the creation of a supportive work environment driven by HSBC values.
- Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
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