Credit Control Assistant

3 weeks ago


Ho Chi Minh City, Vietnam HSBC Full time

-Job Advert Details

**Some careers have more impact than others.**
- If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Wealth and Personal Banking (WPB**) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high caliber professional to join our team as an **Credit Control Assistant (GCB8).**

**Principal Accountabilities**
- Calling customers who are in delinquencies with a very standardized engagement Model that purposely drive for the effective and efficient negotiation conversations
- Handling inbound/outbound calls for dunning to ensure that services are delivered in a timely manner of high quality professional services
- Ensuring strictly compliance to operating procedures and audit requirements for an effective Operational Risk Management in place to reduce the operational risk losses for the bank
- Detecting suspicious frauds via calls and timely report the case to relevant stakeholders for further investigation
- Demonstrating strong knowledge of products, procedures, policies and services of Retail Banking
- Maximizing cost effectiveness by meeting the set targets.
Qualifications
- Applicable for HSBC Vietnam employees only
- Bachelor degree
- 1-3 years of experience
- Possession communication and telecommunication skills
- Good knowledge core banking products

You’ll achieve more when you join HSBC.

Issued by The Hongkong and Shanghai Banking Corporation Limited



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