Operations Assistant, Wpb

2 weeks ago

Ho Chi Minh City, Vietnam Ngân hàng HSBC Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

We are currently seeking a high calibre professional to join our team as an Operations Assistant, WPB.
- Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
- Identifies best practice opportunities within the team and across BS locations.
- Process customer instructions accurately in accordance with agreed quality standards.
- Demonstrate ways to improve service quality and exceed customer’s expectations
- Receive/make calls from/to customers (internal/ external) (applicable to voice processors only).
- Provides support and guidance to new operational staff to meet expected standards and objectives.
- Contributes to the creation of a supportive work environment driven by HSBC values.
- Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
- Ensure that transactions are executed in accordance with the established procedures and standards
- Demonstrate ways to increase productivity in the process.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13rd Salary Payment
Insurance
Incentive bonus

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Strong interpersonal skills.
- Effective communication skills.
- Proven track record towards high level of customer service.
- Prior experience and background in operations or customer services would be an advantage.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Nghiên Cứu Thị Trường,Thư Ký

Trung cấp - Nghề
Không yêu cầu

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