[hai Ba Trung] Customer Service Leader
5 months ago
Mô tả công việc
- Monitor and improve processes to improve KPIs, customer experience, and work productivity.
- Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Yêu cầu ứng viên
- Team leader experience: at least 2 years, team size from 10
- Experience with e-commerce/logistic industry or relevant industries.
- Willing to support customers every time they need.
- Willing to travel as needed to meet clients and attend events for renew, upsell,...
- English or Chinese: fluently
Quyền lợi
- Base salary: negotiable (20 -30 gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary
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