Customer Service Leader

4 weeks ago


Hanoi, Vietnam CÔNG TY TNHH MEDIASTEP SOFTWARE VIỆT NAM Full time

We are looking for Customer Service Lead to join our team and provide the best service to our customer

You will working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.

**YOUR SKILL AND EXPERIENCE**
- Team leader experience: 2 years, team size from 5
- Experience with: e-commerce
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
- English or Chinese: fluently

**WHY YOU WILL LOVE WORKING HERE ?**
- Salary: nego (20-30M gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary

**Address: 60A Trương Son, Tan Binh, Ho Chi Minh City**
**Ha Noi: 19 Le Thanh Nghi, Ha Ba Trung, Ha Noi**

Loại hình công việc: Toàn thời gian

Mục lương: 20.000.000₫ - 30.000.000₫ một tháng



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