Customer Service Leader
6 months ago
We are looking for Customer Service Lead to join our team and provide the best service to our customer
You will working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.
**YOUR SKILL AND EXPERIENCE**
- Team leader experience: 2 years, team size from 5
- Experience with: e-commerce
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
- English or Chinese: fluently
**WHY YOU WILL LOVE WORKING HERE ?**
- Salary: nego (20-30M gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary
**Address: 60A Trương Son, Tan Binh, Ho Chi Minh City**
**Ha Noi: 19 Le Thanh Nghi, Ha Ba Trung, Ha Noi**
Loại hình công việc: Toàn thời gian
Mục lương: 20.000.000₫ - 30.000.000₫ một tháng
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