Customer Support

At Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff scheduling data, promotional calendar data, etc. into actionable intelligence in a fashion similar to e-commerce. We are seeking **Customer Support Specialist** for our Hanoi Office to help **Thai-speaking...

Answering questions about features, documenting any technical issues, and passing them on to the product team; - Creating support tickets for the team; - Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure...

**Mô tả công việc**: (Mức lương: 8 - 15 triệu VNĐ) - Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions. - Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage. - Develop and update knowledge base...

**Responsibilities**: - Monitor and receive calls from clients and welcome walk-in clients - Handle outbound calls to clients - Monitor & conduct agency support - Monitor and support agency recruitment, sell promotion gifts and other admin tasks - Monitor and check client’s potential name scan on Bridger, input new policy and process change when client...

**Địa Điểm** Hà Nội - ** Trình Độ** Fresher,Junior - ** Mức Lương** upto 1300$ - ** Ngày Hết Hạn** 31/10/2024 **Mô Tả Công Việc**: **Yêu Cầu**: Proficient in Japanese, with a minimum JLPT N2 certification Communication level in English, B2 or higher equivalent Have knowledge about IT field is good Have experience in IT...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Sử dụng live chat để trả lời các câu hỏi của khách hàng liên quan tới sản phẩm bằng app Shopify bằng Tiếng Anh - Học, sử dụng thành thạo và hiểu rõ về sản phẩm app để có thể giải quyết các vấn đề khi khách gặp phải. Ứng viên...

1. Mô tả công việc: - Sử dụng live chat để trả lời các câu hỏi của khách hàng liên quan tới sản phẩm apps Shopify bằng Tiếng Anh - Học, sử dụng thành thạo và hiểu rõ về sản phẩm app để có thể giải quyết các vấn đề khi khách gặp phải. Ứng viên được cung cấp tài liệu...

**Job Description Summary**: As a Customs Specialist for Vietnam, you will support and work with Country Customs Leader for HealthCare’s Customs operations, broker management, internal and external customs audits, special program initiatives and monitoring. This position will serve as an important contact to key stakeholders of the Healthcare business for...

**Mô tả công việc**: (Mức lương: 8 - 10 triệu VNĐ) Teamwork với đội kĩ thuật để xử lý các yêu cầu, vấn đề cho khách hàng Đưa ra các sáng kiến nhằm hỗ trợ khách hàng tốt hơn Đo lường hiệu quả support và tối ưu quy trình support (sẽ được training) Thu thập, cung cấp thông tin...

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data...

**Mô tả công việc**: (Mức lương: 9 - 15 triệu VNĐ) - Assist Customer Success Manager in nurturing the long-term relationship with our customers, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction. - Identify and resolve challenges with product adoption encountered by our customers -...

_**1. Customer Service**:_ - Solve customer inquiries via online ticketing system - Professionally resolve customers’ questions, submitted to our customer support channels - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics tracking. - Operate withdrawal/deposit request - Support with...

Overview: We are seeking a highly motivated individual to join our team as a Customer service & Escalation manager. In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support...

Communicate with the end-user & business partner on behalf of & together with Account manager - Process and follow sales order to fulfil account demand until delivery completed. - Check the appearance, quantity and label of goods before delivery. - Understand company documentation rule and advance business procedures between Company Internal & External...

Overview: We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

Overview: We’re seeking a customer-oriented Microsoft CRM Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues - Deploy, demonstrate, and educate customers to operate the system - Regularly communicate with the global customer to manage open...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Drafting contracts, quotations, purchase orders according to the form, carrying out the paperwork related to documents (submit signing, stamping) - Contact to discuss contracts, send invoices and reconcile debts with customers - Manage customer and partner data - Customer care **Chức vụ**:...

**Role** Customer Experience Consultant **Summary** The Customer Experience Consultant shall cover project implementations, for internal and external, relating to rules management and process automation encompassing across marketing, credit risk and operational use cases. This may also entail occasional coverage on foundation implementation functions,...

Customer Care Intern Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...