Customer Support Senior Analyst

3 weeks ago


Hà Nội, Vietnam Manulife Full time

**Responsibilities**:

- Monitor and receive calls from clients and welcome walk-in clients
- Handle outbound calls to clients
- Monitor & conduct agency support
- Monitor and support agency recruitment, sell promotion gifts and other admin tasks
- Monitor and check client’s potential name scan on Bridger, input new policy and process change when client requests as requirements
- Supervisor collector team management
- Monitor and conduct training refreshment for new staff and have administration presentations to agency force
- Other tasks

**What we looking for**
- 1 year experience
- University degree
- Work experience in the customer service

**Preferred Qualifications**:

- Highly developed communication & relationship skills
- Customer service skills
- Negotiating skills

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
- A competitive salary and benefits packages
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

In Office



  • Hà Nội, Vietnam Prudential plc Full time

    Actuarial Senior Analyst Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...


  • Hà Nội, Vietnam FPT Software Danang Full time

    As a Business Analyst, your primary responsibility is to bridge the gap between business objectives and technology solutions. You will be responsible for gathering, analyzing, and documenting business requirements, and translating them into functional specifications for development teams. You will collaborate with stakeholders from various departments,...

  • Senior Data Analyst

    5 days ago


    Hà Nội, Vietnam Techcombank Full time

    20 Nov 2024**Senior Data Analyst (40000032)**: - Category: Data And Analytics Division- Job Type: - Facility: Data & Analytics**Job Purpose**: - The job holder advises and provides business with insights from massive amounts of structured and unstructured potential data to help shape or meet specific business objectives. - The job holder will build data...


  • Hà Nội, Vietnam Techcombank Full time

    17 Sep 2024**Senior Business Analyst (40000043)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: - The job holder will analyze and identify business problems and issues through internal and external data sources and provide insights to key stakeholders and decision makers. - The job holder will work closely with tribe...


  • Hà Nội, Vietnam Techcombank Full time

    31 Oct 2024**Senior Business Analyst (40000043)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: - The job holder will analyze and identify business problems and issues through internal and external data sources and provide insights to key stakeholders and decision makers. - The job holder will work closely with tribe...


  • Hà Nội, Vietnam Techcombank Full time

    26 Feb 2025 **Senior Business Analyst - Retail Digital Banking**: - Category: Digital Office - Job Type: - Facility: Digital **Job Purpose**: - The job holder will analyze and identify business problems and issues through internal and external data sources and provide insights to key stakeholders and decision makers. - The job holder will work closely...


  • Hà Nội, Vietnam Crossian Full time

    **Crossian**: Crossian - Company type - IT Product - Company industry - E-commerce - Company size - 151-300 employees - Country - Vietnam - Working days - Monday - Friday - Overtime policy - No OT - Tầng 1, Tòa nhà Pax Sky, 63-65 phố Ngô Thì Nhậm, Phường Phạm Đình Hổ, Hai Ba Trung, Ha Noi - At office - Skills: - Business...


  • Hà Nội, Vietnam Techcombank Full time

    25 Oct 2024**Senior Officer, Corporate Supporting Services (40000249)**: - Category: Global Transaction Services Division- Job Type: - Facility: Customer Services**Job Purpose**: The job holder primarily accountable for providing support in according with GTS service standards provided to specific rainmaker clients across GTS products/service including Cash...


  • Hà Nội, Vietnam Alpaca Vietnam Full time

    **Alpaca Vietnam**: IT Experts in Insurance Domain - Company type - IT Product - Company industry - Software Products and Web Services - Company size - 51-150 employees - Country - Vietnam - Working days - Monday - Friday - Overtime policy - No OT - Hybrid - Skills: - Business Analyst Agile Product Owner **Top 3 reasons to join us**: - Attractive salary...

  • Customer Support

    2 weeks ago


    Hà Nội, Vietnam Palexy Company Limited Full time

    At Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff scheduling data, promotional calendar data, etc. into actionable intelligence in a fashion similar to e-commerce. We are seeking **Customer Support Specialist** for our Hanoi Office to help **Thai-speaking...


  • Hà Nội, Vietnam Blue Belt Technology Full time

    _**1. Customer Service**:_ - Solve customer inquiries via online ticketing system - Professionally resolve customers’ questions, submitted to our customer support channels - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics tracking. - Operate withdrawal/deposit request - Support with...

  • Project Manager

    2 weeks ago


    Hà Nội, Vietnam Sun Full time

    **WHAT WE DO**: - Presales Activities: Engage in presales activities, including client presentations, proposal development, and the identification of new business opportunities. - Project Oversight and Responsibility: Assume full responsibility for the management and successful execution of the entire project, encompassing work models, resource allocation,...

  • Business Analyst

    2 weeks ago


    Hà Nội, Vietnam Globant Full time

    **Job Summary**: We are seeking a highly experienced **Business Analyst**to join our team. For one our **Retail and Hospitality**client who has an ambitious plan to set up a media business to establish a whole new business model and revenue stream has now become a reality. Business continues to grow and evolve into a multi-channel, multimedia retail media...


  • Hà Nội, Vietnam CÔNG TY TNHH DỊCH VỤ CÔNG NGHỆ THÔNG TIN ICTS Full time

    **Mô tả công việc**: (Mức lương: 15 - 35 triệu VNĐ) About us: Now we are hiring a Middle Business Analyst to take part in our partner team. What you will do: - Collect, assess, and analyze customer requirements for software projects. Contribute to the development of design documents and business analysis documentation for the project. - Assist...

  • Data Analyst Intern

    2 weeks ago


    Hà Nội, Vietnam ActiveFence Full time

    **Data Preparation and Exploration**: - Assist in cleaning, transforming, and preparing structured and unstructured datasets for analysis using Python and SQL. - Perform exploratory data analysis (EDA) to uncover trends, patterns, and anomalies in datasets, contributing to actionable insights. **Data Feed Support**: - Collaborate with senior analysts to...


  • Hà Nội, Vietnam Monifai Full time

    Overview: We are seeking a highly motivated individual to join our team as a Customer service & Escalation manager. In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support...


  • Hà Nội, Vietnam Techcombank Full time

    28 Feb 2025 **Expert, Customer Insight (40000217)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: The job holder support management for the effectiveness of assigned customer portfolio **Key Accountabilities (1)**: - Customer and Industry Insights - Design and deploy offerings and CVP/ business orientation at...

  • Data Analyst

    2 weeks ago


    Hà Nội, Vietnam Globant Full time

    We are a digitally native company that helps organizations reinvent themselves and unleash their potential. We are the place where innovation, design, and engineering meet scale. Globant is a 21 year old, NYSE-listed public organization with more than 29000 employees worldwide working out of 33 countries globally. Join the expanding Gaming AI Squad as an...


  • Hà Nội, Vietnam Hewlett Packard Full time

    **Responsibilities** - Work in Supply China & Logistic category, support HPI global factory international logistic execution. - Manage logistic service provider include carrier, forwarder, broker, trucker to handle day to day factory truck out and origin logistic operation. - Control shipping quality and security items. Perform packaging audit monthly. -...


  • Hà Nội, Vietnam Smartcat Full time

    **About Smartcat**: Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises. Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This...