Microsoft ERP Technical Support Engineer

6 days ago


Hà Nội, Vietnam Monifai Full time

Overview:
We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing, analytical troubleshooting and problem research, and cooperating with other engineers as necessary.

**Accelerating Progress. Securing Futures**.

At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today’s complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals.

**Responsibilities**:
**This role will**:

- Escalate complex or atypical cases to higher-level technical support as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications:
**Dynamics is a good fit for you if**:

- You’re familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- You’re creative, adaptable and have strong problem-solving skills.
- You’re customer-obsessed, take the initiative and exceed expectations.
- You’re a fast learner interested in understanding our products.
- You’re proficient in both written and oral English.

**In this role**:

- Some higher-level technical classwork or a college degree is preferred.
- Up to 2 years' experience in customer service is preferred.



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