Customer Service Officer

3 weeks ago


Hanoi, Vietnam Công ty Cổ Phần BC Concept - Chi nhánh Hồ Chí Minh Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Receive phone call from customer, answer all product information and solve all complaints or inquiries of customer.
- Provide accurate, valid, and the complete information by using the right tools, methods, and processes.
- Ensure a high level of customer service and a positive customer experience.
- Report immediately serious cases/ inconstant situation to line manager.
- Manage customer information and constantly update it on the database system.
- Coordinate with stores/other departments for resolving any issues occurred.
- Fulfill weekly/monthly report on customer care service.
- Proactive update information/ knowledge about customer service.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Bán thời gian, Làm theo giờ

**Quyền lợi được hưởng**:
**Salary**: 27-30k/hour
- Working time: To work in shifts, minimum 3 days/week
- Training opportunities:
+ Participate in monthly professional training course

+ Sponsored by the Company to participate in professional and skill improvement courses
- Co-worker:
+ Dynamic, fast-growing environment

+ Extensive career development opportunities
- Benefits:
+ Voucher for birthday 300.000 VND

+ Annual salary increases according to ability

+ The regime of filial piety, joy, sickness, periodical health check

+ 20% discount for employees when using services at the restaurant

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Education: Final-year students or graduates of related majors

Knowledge: Experience in Telesales or Customer Care is preferred.

**Skills**:

- Have an inspiring voice, good communication skills, handle situations well.
- Time management and organization skills
- Proficient in computer skills & basic communication English

Personality: Hard-working, Proactive, Patience, Thoughtful

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ,Tư Vấn Doanh Nghiệp (B2B),Điều Phối Viên

Trung cấp - Nghề
Dưới 5 năm



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