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Enterprise Services Manager

2 months ago

Ho Chi Minh City, Vietnam Amazon Web Services Vietnam Company Limited - E42 Full time

A Bachelor's degree; Masters/MBA degree preferred.
- 10+ years of IT consulting/management experience, with demonstrated IT & Business Transformation experience in customer-facing roles.
- Experience working with large multi-national organizations as the Consulting Services lead for FSI clients, delivering Business Transformation projects, and owning a bookings/revenue target
- Experience in account engagement and management, including identifying, developing, and executing complex transactions
- Ability to establish relationships with C-Suite members and translate the power of cloud computing into a core business enabler. And, able to articulate business outcomes for C-Suite discussion.
- Demonstrated ability to work creatively and analytically in meeting customer needs.
- A proven track record of managing and delivering large-scale enterprise IT projects to meet new Business objectives.
- Excellent written and verbal communication skills, including group leadership and executive presentations.

The Amazon Web Services Professional Services team is looking for Enterprise Service Manager (ESM) that can manage the working relationship with large FSI organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

Key job responsibilities

**We are looking for someone who is passionate about**:

- Long term development of large, complex, and distributed enterprise organizations
- Development of long term Cloud Strategy for customers
- Identify & develop specific opportunities and supporting business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Identifying and managing a portfolio of 3-5 strategic accounts, including sales pipeline management and engagement ownership
- Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
- Mitigation of delivery risks & issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Act as single person of contact for Customer executives (including CxOs), developing deep, trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Envision and inspire customers
- Orchestration of product, technology and services partners
- Coaching Customer and Partner teams to be self-sufficient.

Hanoi, VNM | Ho Chi Minh City, VNM
- Experience with contract and statement of work development.
- Enterprise IT management frameworks (e.g. COBIT, ITIL).
- Designing, building, and operating global IT processes and infrastructures.
- Experience with Core FSI Systems (core banking, Analytics, payments), Architectures, Security, Data Management, especially with Vietnam context
- Familiarity with general industry compliance and security standards
- Established network of senior leadership in the Vietnam FSI sector

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