Center Manager

Invest Talent is supporting a client in Call Center for pharma and medical seeking a highly skilled Call Center Manager with the following information: **Responsibilities**: - Responsible to the Project Director of the Call Center for all activities within the scope of the Customer Service Call Center, ensuring adherence to company processes and...

**Key Responsibilities & Time Allocation**: **1. Operations & Service Delivery (40%)**: - Oversee the **end-to-end operations of the customer contact center for multiple BPO projects**, ensuring smooth service delivery. - Monitor, track, and improve **key performance indicators (KPIs)** such as **response time, resolution rate, and customer satisfaction...

**Country**: Vietnam **Location**: VNM05: Unit 1101 - Centre Point Building - 106 Nguyen Van Troi, Ward 8. Phu Nhuan District., Ho Chi Minh City Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led...

**Role Responsibilities** - Develop a clear understanding of Data Center Product lines (Containment, structured cabling solutions, cooling, power). - Promote the selling points of Data Center Product lines - Focus on Colocation DC. - Promote Data Center Product line through solid sales presentation, and together with Marketing through events and networking...

The **Call Center Manager** will be responsible for overseeing the daily operations of the OTA customer service center. This role requires strong leadership, operational management, and customer experience enhancement skills to ensure service excellence in a high-paced, digital travel environment. **Key Responsibilities**: **1. Team Leadership & Management...

**Job Title**: Customer Care Center Officer **Customer Contact Center officer** To manage customer care center activities for Philips Vietnam **Key Areas of Responsibility**: **Call center** - Feedback to call center within the day for any queries or escalated/safety case - Logging calls/claim in the system to follow up - Dispatch FSE to go onsite time -...

We are seeking a highly organized and detail-oriented professional to oversee the day-to-day facilities management and operational functions within our Data Center. This role is responsible for the continuous and efficient operation of all critical infrastructure supporting a mission-critical facility. This role involves hands-on management of power,...

Join ITSA Media as a Remote Outbound Call Center Agent and play a crucial role in our sales and marketing efforts. This fully remote position allows you to work from the comfort of your own home, with a flexible schedule to accommodate your needs. **Responsibilities**: - Using scripts to provide information about product’s features, prices etc. and...

**Company Description** **_ The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._** - Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has...

Cost Center is looking for a Business Development Manager who lives and breathes User Acquisition (UA) in the mobile gaming/ app industry. This individual will be responsible for building partnerships with indie game studios and developers, drive adoption of data-driven methods in managing UA, and scale up sustainably. ‍ - Acquire new accounts through...

**Company Description**: **About The Cloud Center of Excellence Team of SMG Swiss Marketplace Group** SMG Swiss Marketplace Group AG is at the forefront of technological innovation and transformation. As part of our commitment to excellence and continuous improvement, we are forming a new Cloud Center of Excellence (CCoE) team. This specialized team is...

**Company Description**: **About The Cloud Center of Excellence Team of SMG Swiss Marketplace Group** SMG Swiss Marketplace Group AG is at the forefront of technological innovation and transformation. As part of our commitment to excellence and continuous improvement, we are forming a new Cloud Center of Excellence (CCoE) team. This specialized team is...

**Salary **:Negotiable **1. Planning and Training** - Plan and work with Head of Sales /CEO for weekly, monthly quarterly and yearly activities to drive sales and re-sales - Plan for monthly, quarterly, and yearly to train/coach staff in department **2. New sales and repurchase management** - Monitor sales and re-sales performance daily - Monitor...

Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Supervising a dynamic team to support transcosmos’ Client managed services to team members through rostering,...

Fulltime working in HCMC, Vietnam - 5+ years of relevant experience, working in Call Center or BPO Companies - English at business level ✔ Managing team comprises Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. ✔ Supervising a dynamic team to support transcosmos’ Client managed services to team members through...

**Responsibilities**: - **Health Screening Center set up and development**: - Regulatory Compliance: Ensure the center meets all local healthcare regulations. - Equipment Procurement: Identify, evaluate, and procure necessary medical and office equipment. - Vendor Management: Establish and manage relationships with suppliers and service providers. - Staff...

**INTRODUCTION** Our client is a prominent BPO provider, delivering high-quality Contact Center services, Digital Marketing, and Engineering Solutions. With a strong presence in Vietnam and offices across Hanoi and Ho Chi Minh City, the company is a trusted partner for numerous multinational and local clients. Known for its commitment to excellence and...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Center Operation Manager**: - **Mã tin đăng: 3277064**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

**Company Description**: **About The Cloud Center of Excellence Team of SMG Swiss Marketplace Group** SMG Swiss Marketplace Group AG is at the forefront of technological innovation and transformation. As part of our commitment to excellence and continuous improvement, we are forming a new Cloud Center of Excellence (CCoE) team. This specialized team is...

**I. TASKS & DUTIES** **1) Teaching**: - Conduct teaching lessons as assigned within schedule. - Conduct all required reports to management. - Be punctual and follow company procedures for lateness, absence and or holiday requests. - Back up for absent teachers or any emergency cases. **2) Administration**: - Conduct oral tests to ensure students go to the...