Banquet Sales Manager

6 months ago


Hanoi, Vietnam Authentic Hanoi Boutique Hotel Full time

Search for customer information through many different channels to build a potential customer system.
- Proactively contact potential customers in the self-search list or from the hotel's data system to introduce services and party incentives suitable for each season
- Understand the products well to advise customers according to the customer's requirements
- Work with F&B Manager, Chef, and banquet staff on event planning - ensuring all guests' requests are best served.
- Conduct contract signing procedures with customers who agree to use the service.
- Timely support and answer requests and complaints from customers.
- After closing the contract with the customer, sales staff coordinate with the banquet department and related departments to implement the contract, ensuring the customer's requirements.
- Monitor the contract implementation process and service quality so that customers receive the best value.
- Proactively send preferential and promotional information to old customers to persuade them to use the hotel's services again
- Coordinate with relevant departments to quickly fix problems that arise during customers' use of services.
- Monitor the contract liquidation process, support the accounting department in debt collection.
- Coordinate with the Marketing department to plan and implement promotional programs on holidays and New Year; Customer Gratitude; Introducing new products and services to reach and attract customers.

**Salary**: From 10,000,000₫ per month

Application Question(s):

- Do you have Computer knowledge and experience in MS Office programs?

**Education**:

- Bachelor's (preferred)

**Experience**:

- same position: 1 year (required)

**Language**:

- English (preferred)


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