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Senior Sales Manager

7 months ago

Hanoi, Vietnam Pullman Phu Quoc Beach Resort Full time

**Job Description**:
GENERAL MISSION
- The Senior Sales Manager’s mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company.
- To ensure the smooth running operation of the commercial section in consultation with the Director of Sales, Director of Sales & Marketing on all matters.
- The performance of the Senior Sales Manager will be determined solely by the productivity of the corporate section as well as the overall results of the hotel.
- The Senior Sales manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the DOSM/DOS. The Sales Manager will also be responsible to the DOSM/DOS for the Corporate Section and all Sales Personnel within the section.

COMMERCIAL RESPONSIBILITIES
- Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
- Sets, in conjunction with the DOSM/DOS, currents rates as charged by the hotel.
- Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need to be).
- Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.

SALES RESPONSIBILITIES
- Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
- Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
- Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
- Receives in the hotel any important guests whom he has approached.
- Negotiates prices with the clients.
- Confirms verbal proposals in writing.
- Ensures that all complaints have initiated follow-up action.

Work Experience
- Experience in similar position preferably in international 4-5 star hotel/resort.
- Proven sales achievement in previous properties
- Knowledge, experience, accounts in Hanoi and the north market
- The ability to lead and motivate a team with proven supervisory experience over a sales team
- Excellent in Vietnamese; Good command in English

**Benefits**:

- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.