Evaluation & Investigation - Search Operation

1 week ago

Thành phố Hồ Chí Minh, Vietnam TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust & Safety
About the Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will i be doing?
1. nDCG Assessment, completion of weekly and bimonthly assessment of search quality in accordance with evaluation standard documents.
2. Judging user search needs through query and tools, and sorting out the classification of requirements.
3. Comb the types of search bad cases and rate the quality of the results.
4. Give ideal search results and feedback suggestions for policy improvement.
(The output evaluation report will serve as an important basis for search strategy optimization and product function planning)

**Qualifications**:
What should I bring with me?
**Minimum Qualifications**:

- Bachelor's degree or above;
- Excellent language skills, (Vietnamese & English);
- Learn about search engines, familiar with social media platforms;
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users;
- Strong ability to learn and understand

**Preferred Qualifications**:

- Familiar with common office software, labeling experience is preferred

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Ads - Search Operation Specialist (Vietnam)

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...

  • Fraud Investigation Specialist

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Ads - Search Operations Quality Assurance (Vietnam)

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...

  • Search Operation Specialist

    4 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities **About Us**: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why join us? At TikTok, our people are humble, intelligent, compassionate and...

  • Specialized Investigation Manager

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Operations Support

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Fraud Investigation Team Lead

    4 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • (Senior) Search Manager

    3 days ago

    Thành phố Hồ Chí Minh, Vietnam Spark Foundry Full time

    **Company Description** Spark Foundry is a global media agency that exists to bring HEAT - Higher Engagement, Affinity, and Transactions - to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention; to care more about our clients’ brands; and to buy more products and services from...

  • Senior Procurement

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Security Investigation Coordinator

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Techtronic Industries Việt Nam Manufacturing Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Monitor and operate CCTV cameras and associated equipment in the control room. - Detect and report any suspicious activities or security breaches. - Ensure the safety and security of the premises, staff, visitors, and property. - Collaborating with site leader and department managers to determine...

  • Search Global E-commerce Operation

    5 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • SEO - Search Engine Optimization

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Việt Nam Tickets Full time

    **JOB DESCRIPTION** - Plan and implement SEO optimization for the website (including Master plan, quarterly and monthly plan). - Optimizing Website Architecture, Technical Website, Entity Onsite and Off-site, Content, On-page, Internal Link, Off-Page,... and fixing SEO problems. - Develop and implement linkbuilding strategies. Utilize internal linking within...

  • Risk Response Investigator, Spx Express

    4 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Search Model Data Product Operations

    4 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Search Engine Optimization Specialist

    8 hours ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Việt Nam Tickets Full time

    **SCOPE OF WORK** - Making strategic plans for SEO to increase website's ranking and traffic, including Master plan, quarterly and monthly plan, ect. - Optimizing Website Architecture, Technical Website, Entity Onsite and Off-site, Content, On-page, Internal Link, Off-Page,... and fixing SEO problems. - Execute full website audits (technical, on-page and...

  • Model Data

    4 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Chatbot Quality Assurance

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Search Operations Team Lead

    4 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Fcr Operations Investigator

    4 months ago

    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • SEO Marketing

    3 days ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Việt Nam Tickets Full time

    **JOB DESCRIPTION** - _ _Plan and implement SEO optimization for the website (including Master plan, quarterly and monthly plan)._ - _ _Optimizing Website Architecture, Technical Website, Entity Onsite and Off-site, Content, On-page, Internal Link, Off-Page,... and fixing SEO problems._ - _ _Develop and implement linkbuilding strategies. Utilize internal...