Search Operations Team Lead

4 weeks ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

**Whai I will be doing**:

- Leading, managing, recruiting & developing the search operation team, helping them to achieve their full potential and maintain high standards & quality of work
- Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
- Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
- Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
- Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
- Being responsible for landing new projects and providing high quality training to BPO site
- Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals
- Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed
- Additional compatible and related responsibilities which are not necessarily listed above
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

**Qualifications**:
**Minimum Qualifications**:

- Bachelor's Degree or equivalent education/experience
- 3+ years’ experience working on quality management in a major tech or media company, experience in Search operation is a plus
- Recent and minimum 2 years experience as Team Lead/Content Manager/ Technical Lead [Strong people management skills and currently managing large team with diverse skills.]
- Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Vietnamese)
- Strong attention to details and ability to work independently

**Preferred Qualifications**:

- General knowledge about Search Engineering/Search engines and Search related strategies.
- Deep understanding of online safety, privacy, and expression issues
- Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills
- Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Search Operations Team Lead

    3 weeks ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities **About Us**: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Search Operation Team Leader

    4 weeks ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities **About Us**: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why join us? At TikTok, our people are humble, intelligent, compassionate and...

  • Product Operations

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....

  • Search Model Data Product Operations

    4 weeks ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Paid Search Lead

    3 weeks ago

    Ho Chi Minh City, Vietnam Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Search Global E-commerce Operation

    3 weeks ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Accounting Team Lead

    2 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Manager, Search

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam GroupM Nexus Full time

    GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a **Manager, Search** to join us. At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us. **Reporting of...

  • Groupm Nexus Senior Manager, Search

    7 days ago

    Ho Chi Minh City, Vietnam GroupM Nexus Full time

    GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a **Senior** **Manager, Search & Ecommerce** to join us. At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to...

  • Ads - Search Operation Specialist (Vietnam)

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...

  • Global Operations Data Team Lead

    3 weeks ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Ads - Search Operations Quality Assurance (Vietnam)

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...

  • Sorting Team Leader

    7 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Operational Excellence Team Lead

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam AhaMove Full time

    **Incentive Program Operations**: - Manage and operate Ahamove's driver incentive programs to ensure efficiency and alignment with business goals. - Analyze the performance of incentive programs and propose improvements to enhance effectiveness. - ** Cost Planning, Management & Control**: - Develop and manage monthly and annual cost plans related to...

  • Hub Team Leader

    7 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Projects & Optimization Lead - Fraud, Operations

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Customer Service and Operations Team Lead

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Kone Full time

    **Overview of role purpose & scope**: The Customer Service & Operations Team Lead is responsible for the Customer Service and Admin (CS&A) Organization in the business comprising of the: - Call Center (callouts, inbound queries and outbound surveys and core 3 nurturing), - Contract, data management for service team (maintenance team, sales team..) -...

  • Regional Operations Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Area Operations Manager

    7 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Telesales Team Lead

    3 weeks ago

    Ho Chi Minh City, Vietnam Gratitude India Full time

    Manage and responsibile for daily, weekly, monthly quartely, annually team performance. - Ensure team member achieve hourly, daily set targets (main & sub KPIs) - Motivate the team to achieve sales target. - Training providing sufficient support to team member to delivery expected performance. - Support the team member to handle difficult cases/calls. -...