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Officer, Sales Support

3 months ago

Ho Chi Minh City, Vietnam Techcombank Full time

19 Jun 2024**Officer, Sales Support (40001023)**:

- Category: Retail Banking Group- Job Type:
- Facility: Retail Banking**Job Purpose**:
The job holder responsible for supports the sales force in all operations related to sales and after-sales care

**Key Accountabilities (1)**:

Support to sale products and services
- Receive documents after RCC approval, notification of approval results, disbursement conditions
- Completing the after sale documents
- Transfer customer document to CCA, notify customers of fees to complete disbursement conditions
- Support sales force with notarization procedures, secure transaction registration, inventory, asset valuation
- Enter the collateral into warehouse
- After completing disbursement, notify customers, save and manage customer documents
- Serving customers' requests for documents related to assets
- Compose documents when finalizing payment
- Perform the work of supporting the issuance, activation of cards, accounts, FIBs. Disbursement, follow-up after loan

**Key Accountabilities (2)**:

Support to update and manage customer documents:

- Scan/fill data and perform work related to building and managing customer documents as assigned by line manager.
- Update and monitor Customer's status on the basis of: Information provided by sales force; Information from the system;
- Support sales force in managing customer portfolio (providing debt reports, customer data...); identify risk factors
- Perform after-sales support tasks
- Perform support tasks with partners outside Techcombank from time to time.

Perform other tasks
- at the request of line manager
- Make operational reports to support the department's business from time to time.
- Report on reward programs.
- Perform office administrative support tasks such as asset management, clerical work, timekeeping, stationery, human resources, storage, expenses... according to internal regulations.

**Key Accountabilities (3)**:

- Ensure compliance with regulations, procedures and work instructions of TCB
- Strictly comply with the Bank's Labor Regulations.
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and commitment to service quality (SLAs)"

**Key Relationships - Direct Manager**:
Team Lead, Sales Support; Manager, Sales Support; Manager, Retail Banking; Manager, Virtual Advisory Channel;

**Key Relationships - Direct Reports**:
**Key Relationships - Internal Stakeholders**:
Internal RBG Department and other Division

**Key Relationships - External Stakeholders**:
Personal Customer

**Success Profile - Qualification and Experiences**:

Domain Expertise
- Minimum 03 years of experience in positions relating to business support management và planning

**Qualifications**:

- University degree (minimum) relating to Insurance, Finance, Banking and Economics
- English level: According to the Bank's regulations