IT Collaboration Manager

5 months ago

Hanoi, Vietnam Talentnet Full time

$2,100 - $3,400
- Financial Services

**RESPONSIBILITIES**:
**1. Availability management**
- Assure meeting the demand of committed availability for infrastructure services.
- Provide requests to assure that new or updated/modified services meet the committed availability.
- Proactively maintain and improve the availability of infrastructure services and its stability as well.
- Build and keep continuously operational plan up to infrastructure services
- Ensure the incidents related to the infrastructure are solved
- Assess the influence on the availability of new change requests
- Join in Change Advisory Board (CAB) if necessary
- Be responsible for monitoring the availability of infrastructure services, comparing the reality with target and addressing the shortcomings
- Coordinate with other units, especially security management and infrastructure and security monitoring centers
- Operate and deploy the solutions relating to infrastructure technology.
- Perform periodic checks on the infrastructure in the bank, plan and implement corrective action plans as needed.
- Manage the suppliers, monitor the server service quality of partners or suppliers and take responsibility for supplied ones
- Maintain, upgrade and refine equipment according to the requests of each period
- Manage and deploy security solutions related to infrastructure
- Make a checklist of daily operation, report the results and quality of work every day

**2. Asset management**
- Make sure to unify the assets with the naming convention
- Ensure compliance with the standards of identification for types of objects, environment, life cycle, versions
- The system information is properly adjusted to the change requests of each period
- Maintain the list of assets including equipment type, IP address, starting date of use, warranty expiry date, and date of maintenance extension
- Keep the list of copyrights, contracts up with service suppliers
- Manage and maintain system profile, equipment, deployment and operating models and operational procedures

**3. Productivity management**
- Ensure the proper resource for service system
- Make sure that IT managers are aware of demand of using resource and its growth trend.
- Provide resource requests for updated or newly supplementary IT services
- Keep overall report up intended for the operation using the
- productivity of IT infrastructure and its trends.
- Assure the productivity check will be executed the services hardly putting into operation
- Actively enhance the efficiency of using IT resource
- Supply and maintain the plan of using resource
- Make sure the incidents and problems related to the productivity are solved
- Assess the influence on the productivity of change requests.
- Join in Change Advisory Board (CAB) if necessary
- Take responsibility for monitoring the level of resource utilization, comparing the real demand with targeted one and addressing the issues according to resource.

**4. Change management**
- Supply the timely assessment of implemented change impacting on the infrastructure and services.
- Communicate with relevant stakeholders when there are any problems causing changes to requesters and executors.
- Update operation guideline if necessary
- Strictly monitor the process of performing changes
- Bring change status up to date
- Take responsibility for standardization of the server infrastructure design

**5. Configuration management**
- Take responsibility for the equipment standard of each period
- Take responsibility for standardizing and maintaining the operating system standards, software list and relevant version periodically
- Take responsibility for managing, maintaining and updating the Configuration Management System
- Take responsibility for backing up configuration of server.

**6. Event Management**
- Ensure the supervision of all the infrastructure and IT services.
- Take responsibility for managing the cycle life of IT incidents
- Make sure to timely troubleshoot in order to keep committed SLA up.

**7. Service Quality Management**
- Operate and maintain IT Services
- Cooperate with other units to investigate, assess, troubleshoot, determine negative and positive trends and solutions. Bring corrective actions out
- Assure the deeper analysis is carried out in order to determine root cause of negative trends
- Analyze, report the trend of productivity and its impact due to IT problems
- Make sure IT Services are operated with committed SLAs
- Analyze the collected data.

**8. Human Resource management**
- Actively distribute the resources aiming to support daily operations and projects as well
- Provide the headcount and plan to operate the infrastructure and security monitoring centers
- Manage, maintain and supervise internal IT Operation Portfolio.

**REQUIREMENTS**:
**Educational Qualifications**
- Bachelor of Science in Computer Science, related field or related work experience.
- MCSA certification preferable
- ACSP or ACTC certification preferable.
-

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