Front Office Supervisor

4 weeks ago


Hanoi, Vietnam PERIDOT GRAND LUXURY BOUTIQUE HOTELS Full time

**Hạn nộp**: 30/05/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
2
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Dự án BĐS/ Quản lý tòa nhà
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
11/05/2023 13:21
Mô tả công việc
- Ensure outstanding customer care at all times.
- Maintain a friendly, cheerful and courteous demeanor at all times.
- Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Arrange FO staff’s shift; supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Check all billing instructions are correctly updated
- Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Other task assigned by Hotel manager & FOM

Quyền lợi được hưởng

Bảo hiểm theo qui định

Du lịch

Phụ cấp

Đồng phục

Thưởng

Đào tạo

Tăng lương

Chế độ nghỉ phép

Có cơ hội phát triển & thăng tiến

Chi tiết sẽ được trao đổi trong quá trình phỏng vấn

Yêu cầu công việc
Có kinh nghiệm ít nhất 2 năm ở vị trí tương đương tại các khách sạn chuẩn 4 sao trở lên ( ưu tiên các ứng viên có kinh nghiệm tại các khách sạn 4-5 sao dưới sự quản lý của tập đoàn )

Tuổi từ 35 đến dưới 55, có sức khỏe tốt, có chính kiến và kinh nghiệm xử lý các tình huống khó về ẩm thực Âu.

Am hiểu về ẩm thực, biết nhiều các món Âu hiện hành.

Kỹ năng quản lý công việc tốt, có kỹ năng đào tạo và lãnh đạo nhân viên

Yêu cầu hồ sơ
- Nộp hồ sơ online trên web hoặc nộp trực tiếp tại

Phòng Nhân sự Peridot Grand Luxury Boutique Hotel

Ms. Trang 0922277773

Nộp hồ sơ

33 Đường Thành, Hoàn Kiếm, Hà Nội



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