Sea Logistics Isc Customer Care Specialist

2 months ago

Hanoi, Vietnam Kuehne+Nagel Full time

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
- ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
- ** Your Responsibilities**:

- Perform daily work as per the customer’s SOP requirement.
- Receive, validate and release booking confirmation for CY bookings upon customers’ approval.
- Do shipment planning based on DIA / SOP / CIR and Ship-to Requirements and carrier allocation.
- Provide the volume forecast to carriers and ensure the forecast accuracy to meet customer’s expectations.
- Send monthly inbound forecast to the CFS team and office team.
- Control actual carrier allocation based on SOP and quarterly carrier allocation given by Customers.
- Send SPR to Customer’s destinations for their approval for both CFS and CY shipment plan.
- Create master file and place carrier booking via Sealog with intended stuffing date within agreed timeline in carriers’ SOP.
- Inform relevant parties and revise the systems in case of shipping schedule change /vessel delay.
- Create SP in GTN & link SO into SP and “save as planned”.
- Follow up cargo trouble reports until they are fixed and adjust shipment plans if any change.
- Assign / Split Carrier BL based on DIA.
- Send on-board list to vendors.
- Control carriers’ arising charges (trucking fee, DEM/DET, chassis, etc)
- Send outbound stuffing plan to CFS and Data & Docs team.
- Update data in CLP master file including BL split details for Data to submit SI to carriers via EDI or manually.
- Check cargo inventory report to ensure no cargo is missed to load and ship.
- Follow up Shipment Planning Report from Regional team and fix all pending issues.
- Compose and maintain the IOP / SOP agreed with carriers and warehouse teams.
- Manage carrier performance in terms of booking /forecast / vessel schedule / equipment / BLs.
- Record non-compliance cases in carrier issue log.
- Be willing to support team /colleagues in peak season / high workload.
- Contribute the initiatives to develop GTN booking platform / Optimizer tool and Process/ Communication Flow between Customer’s SPR / Carriers / CFS team and vendors.
- Maintain CFS ratio as expected.

**Your Skills and Experiences**:

- Basic knowledge about import / export process.
- At least 1-3 years’ experience in Sea Logistics, Freight Forwarder, handling sea shipment, carrier booking, shipment planning,
- Good at customer service and problem solving skills.
- Being careful, responsible, fast learner and detail-oriented.
- Good at MS Office skills.
- Strongly focus on customer + stakeholder relationships.
- Proactive, Initiative, good analytical, well-organized, interpersonal & communication skills.
- Ability to work under pressure and independently.
- Good command of written and spoken English.

**Good Reasons to Join **:Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.
- **About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Ms. Huong Nguyen
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