Road Logistics Customer Care and Operations

1 week ago


Hanoi, Hanoi, Vietnam Kuehne+Nagel Full time

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.

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Your Role :The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling, truck planning, data, KPI control and supervise all activities related to distributions per assigned customers. Maintain good relationship with customers/ internal customer and subcontractors.

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Your Responsibilities:

  • Daily communicate with team, checking document (DO/CO, EIR receipt, BL, invoice/ packing list ), follow up CDF with subcontract, handling custom clearance service.
  • Daily communicate with internal team, subcontractor, customer and relevant parties to get smooth operation in import/ export sea/air services.
  • Understanding of coordinating process of import and export for truck transportation
  • Ensure driver compliance on safety, receiving and delivery process.
  • Follow up and require driver to acquire 100% on time delivery and other agreed KPIs.
  • Update daily operation report and KPI accurately and meet Kuehne + Nagel request.
  • Ensure that the work schedules are correctly implemented and that jobs are effectively assigned and properly completed.
  • Conduct operation in line with SOPs, working instructions.
  • Maintain team work, productive working environment.
  • Willing to work overtime / shift and adhoc task in case of need to complete service.
  • Handle cross booking request from nominated and free hand customers.
  • Follow shipping instructions from sales department, destinations and customers.
  • Follow the working instructions and SOP to full fill their job properly.
Close file, do FSL, collect money.

  • Resolve, Report, Record complaints in professional manner.
  • Train new employees if requested.

Your Skills and Experiences:

  • Bachelor Degree or equivalent.
  • Having at least 3 year experience in the same position.
  • Excellent customer service skills.
  • Competent Customer Clearance knowledge
  • Good at Communication and problem solving
  • Good command of English

Good Reasons to Join :

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader.

These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment.

We offer performance driven remuneration and total rewards and benefits.
A propos de Kuehne+Nagel


Mit mehr als 80,000 Mitarbeitern an mehr als 1.300 Standorten in über 100 Ländern zählt Kühne+Nagel zu den global führenden Logistikdienstleistern.


Kühne+Nagel steht als Arbeitgeber für Chancengleichheit und wir engagieren uns auch im Hinblick auf Personen mit Behinderung für Diversität in unseren Teams.

Wir glauben, dass Sie einen wertvollen Beitrag zu Kühne+Nagel leisten können und freuen uns auf Ihre Bewerbung.

CONTACT
Huong Nguyen

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