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Handover Customer Care Manager
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)Develop, implement and audit the handover standard operating procedures.
Manage customer care employees and the day-to-day operations of the customer care team to the established procedures at the highest levels of customer satisfaction.
Work closely with the home inspection and service operation teams to ensure units are at an acceptable standard, as per the sales and purchase agreement terms and all necessary documentation is in place prior to final unit handover.
Resolve all high-priority issues and ensure they are handled in the best interests of the company and to an appropriate level of customer satisfaction.
Other work as assigned by the Deputy CEO and tasks outlined in the Personal Development Plan.
Chức vụ:
Trưởng nhóm/Trưởng phòng
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
KPI Bonus, 13th month salary
Health care insurance
Company laptop/Ipad
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
Attention to detail and accuracy.
Ability to make decisions and solve problems that obtain satisfactory outcomes.
Effective organization and prioritization of work tasks.
Provides pro-active, customer-oriented service to all stakeholders.
Updates and adjusts policies, processes and systems to improve departmental operations.
Recognizes good employee performance and coaches under-performing employees.
Thinks strategically and considers all scenarios when implementing plans.
Gives and receives feedback for positive change. Shares information with relevant stakeholders.
Ensure all identified defects are entered promptly into the portal and are followed-up until closure.
Maintain a customer query reply rate within 24-48 hours.
Identify issues and find solutions.
Aim to achieve 100% handover success rate.
Hires, develops, empowers and retains a team of engaged employees committed to exceeding business results.
Ensures all team members have goals and development plans in place.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Cơ Khí
Trung cấp - Nghề
Không yêu cầu
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