Technical Services Associate, Companion Animal

5 months ago


Hanoi, Vietnam Zoetis Full time

The Technical Services Associate is a member of Zoetis Companion Animals (CA) Technical team that builds scientific-leading positioning of all Zoetis CA brands while providing excellent technical supporting services to internal teams, external partners, vet pratitioners as well as customers in the assigned territory. Working mostly with products and towards vet practitioners, the incumbent is expected to be the voice of Zoetis in all situations taking place within the managed area. With veterinary expertise, he or she is anticipated to have essential contribution to drive commercial success for the business through provided superior technical supports and initiatives.

Type of Employment: Contingent Worker

**POSITION RESPONSIBILITIES**

1. Providing technical supporting services and solutions to both internal and external stakeholders in the assigned territory and/or by assigned brands (55%)
- Handle technical tasks: Pharmacovigilance reporting, technical objection handling,
- Work with product management team to build up technical materials for multiple purposes, targeting both vets and pet owners, on both online and offline platforms
- Provide consultation to product management team in brand communication and interaction with external stakeholders
- Coordinate to organize technical events and vet engagement activities: Group detailing, product workshops, webinars, seminars,...
- Install diagnostic devices and oversee after-sales services 55%

2. Collaborate with Technical Lead in building up technical knowledge and capabilities of sales and product management team in the assigned territory and for designated brands (25%)
- Identify technical training demand, develop training & assessment calendar for sales team and other stakeholders
- Develop and produce educational materials and tools: E-detailing decks, product presentations, FAQ guidebooks
- Organize training and assessment activities, conduct field coaching on technical skills 25%

3. Own technical strategy and execution of assigned brands. Support Technical Lead in technical portfolio planning including NPI. (20%)
- Lead technical strategy development, deployment, measurement & evaluation (M&E) of variant-specific technical activities from ATL to BTL
- Study emerging demand to fulfill current portfolio and deeply involve in NPI launching process 20%

**Key Indicators**:

- Technical planning and execution quality OTIF
- Brand health (Technical, vet perspective): TOM awareness, recall, positioning
- Brand performance of the portfolio (Shared): Market coverage, share, new customer acquisition
- Business financial objectives delivery (Shared)



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