Technical Service

5 months ago


Hanoi, Vietnam Công Ty TNHH Talent Trader Việt Nam Full time

**Mô tả công việc**:
(Mức lương: 26 - 33 triệu VNĐ)
Key Responsibilities

Presale activities
- Work with sales team to propose/offering correct products or solution to SI/customers
- Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration
- POC - Support to SI / EU (End user) for POC as well as work closely with sales team to progress leads though successful POC
- Manage and maintain solution centres and demo units: Operational, tidiness, safety & cleanliness
- Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows & exhibitions.
- Guide sales engineers on responses to market demands, requirements, competition activities
- Teamwork working and team player with department members to achieve team goal
- Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions

Service Activities
- Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.)
- Work with RHQ & SEA countries to perform after sales service to global customers
- Attend service calls on-site or online within the expected turnaround time
- Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
- Proposal & quotations for spare-parts and service support to channel partners and customers and ensure timely billings of service provided
- Identifying opportunities at end user to promote sales of Parts & Services.
- Identify potential authorised service partners to appoint and support customer

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Job / Skills Competencies
- Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)
- Excellent verbal and written communication skills.

Critical Work
- Experience At least 3 years in Application Engineer role as well as Field Service Engineer role.
- Experience in Industrial Robot is an added advantage.
- Qualifications Degree in Electronic, Mechatronics, Robotics, Control and Communications, Control, and Automation or related.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Cơ Điện,Điện/Điện tử

Đại Học
Không yêu cầu



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