Senior Engineer

3 days ago

Hanoi, Vietnam BASF Vietnam Co. Ltd. Full time

OBJECTIVES OF THE POSITION
- To support and strengthen Line activity at customers’ sites.
- To ensure smooth running of existing lines and provide necessary required supports for new / prospective business queries.
- Enhance service levels and customer intimacy to achieve customers’ satisfaction.

MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES

Customer Activities
- Act as “window person” to customer for line technical issues. Coordinate to ensure customer’s complaint and technical issues solved timely and successfully.
- Conduct plant trials for trouble shooting and new business inquiries.
- Participate in line commissioning activities - from inception to production run.
- Monitor the parameters of the materials used on site to ensure they are within the specifications.
- Perform online troubleshooting for pretreatment and e-coat process.
- Circulate customer sample reports to Sales personnel.
- Analyze monthly reports of OEM account for any discrepancies and report to manager.
- Fulfil documentation requirement of field / marketing personnel in close co-ordination with laboratory / development team (e.g., TSDS / MSDS / SOP’s / Proposals, etc.).
- Participate and prepare a Monthly Work Plan with follow up and target closing dates.
- Conduct the on-site testing and manage the testing equipment furnished by BASF.

Account Management
- Collaborate with other teams to fulfill customers’ needs in support of company strategies and achieving targeted Selling Cost.
- Ensure product quality, contribute to change management and quality management.
- Ensure all activities comply to all EHS rules/ regulations and RC requirement.

Other assignments
- Adhere to ISO procedures relating to technical services with periodic updates.
- Provide technical report with sufficient details and/or analysis and/or technical solutions frequently.
- Perform other assignments.

JOB REQUIREMENTS
- Degree in Chemistry, Chemical Engineering, or related majors.
- At least 3 years relevant working experience.
- Experiences in Surface coatings, PT/ED (Pre-treatment/Electro-deposition) materials and process are preferred.
- Good knowledge in coatings industry is preferable.
- Able to communicate in English both in writing and speaking.
- Required Competencies: Act with Entrepreneurial Drive, Demonstrate Customer Focus, Communicate Effectively, Collaborate for Achievement.

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