Field Service Associate

6 months ago

Hanoi, Vietnam BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Vietnam is looking for a **Field Service Associate** to be based in **Hanoi **and be part of the Field Service organization.

**Primary responsibilities include, but are not limited to**:

- Performs planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs.
- Coordinates field operation assignment procedures, training and orientation to ensure on-site personnel meet customer needs.
- Provides guidance regarding local language, culture and customs to Boeing personnel.
- Maintains local Boeing base presence.
- Provides specialized on-the-job training to Customer regarding Boeing resources.
- Researches information to assist customers in resolving moderately complex operation issues.
- Assists management in negotiating cost, coordinating and organizing special events.
- Monitors and reports customer information to support marketing and sales.
- Processes payments and expense reports for Boeing travelers.
- Arranges travel reservations and coordination with Boeing Travel in supporting Boeing travelers.
- Manages office facility coordinating with Boeing International Enterprise Services.
- Manages customer contacts and detailed customer knowledge.
- Maintains office manuals and ensures procedures implementation.
- Works under general direction.

**Basic Qualifications (Required Skills/Experience)**:

- High business level English language (speaking, listening, writing, reading), including an ability to influence others and understand/explain topics of moderate to heavy complexity.
- High level cross-cultural awareness and management

**Preferred Qualifications (Desired Skills/Experience)**:

- Basic understanding of database and Information Management systems.
- Experience with SAP/ORACLE/Salesforce systems.
- Experience working with a multinational company.
- Good communication skills and customer service experience.
- Willing to learn and able to work with mínimal supervision.
- Values integrity and encourages positive team dynamics.

**Typical Education/Experience**:
Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).

**Relocation**:
Employer is not willing to sponsor applicants for employment visa status.

**Other job related information**:

- Benefits and pay are determined in line with Vietnamese labor market practices. This is not an expat assignment.

**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

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