Front Office Supervisor

6 months ago

Ho Chi Minh City, Vietnam Marriott International, Inc Full time

**Job Number** 24104535

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Front Desk Supervisor

    6 months ago

    Ho Chi Minh City, Vietnam Compass Offices Full time

    The Front Desk Supervisor is responsible for managing the centre facility and monitoring the day-to-day operations in the centre. He/She is the in-charge in motivating the centre team members in performing to excellence according to Compass Offices service standards standard operating policies and processes while building up strong professional relationship...

  • Front Office Supervisor

    6 months ago

    Ho Chi Minh City, Vietnam Oakwood Residence Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. - Provides functional assistance and direction to all departments. - Cooperates, coordinates and communicates with other departments as required. - Reacts to...

  • Front Office Manager

    6 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23210315 **Job Category** Rooms & Guest Services Operations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all...

  • Front Office Manager

    7 months ago

    Ho Chi Minh City, Vietnam Manhattan Group Full time

    **Cambodia** We are a seeking an experienced **Front Office Manager** to lead the entire front office operation of a luxury property in **Cambodia.** **Role and Responsibilities**: - Utilising your extensive background in managing large-scale operations with 500+ rooms. - Expertly navigating Opera to optimise efficiency in guest check-ins, check-outs, and...

  • Admin & Operations/ Front Office Supervisor

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Highgate Property Management Full time

    **Hạn nộp**: 19/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Dự án BĐS/ Quản lý tòa nhà Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập...

  • Assistant Front Office Manager

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Front Office Leader

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Savills Phú Mỹ Hưng Full time

    **Hạn nộp**: 15/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 7 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 15/11/2024 13:18 MÔ TẢ CÔNG VIỆC Train, mentor, allocate tasks to...

  • Assistant Front Office Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Hotel Des Arts Sai Gon Full time

    **Hạn nộp**: 30/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM, Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Giám đốc, phó giám...

  • Front Desk Receptionist

    6 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: 10 - 12 triệu VNĐ) SCOPE OF WORK: Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers; Daily tasks: - Receive and timely transfer external phone...

  • Assistant Front Office Manager

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam AccorHotel Full time

    **Company Description** The Hotel** Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon...

  • [ The Myst Đồng Khởi]

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Silverland Hospitality Full time

    [ THE MYST ĐỒNG KHỞI] - Front Office Supervisor / GIÁM SÁT LỄ TÂN TIỀN SẢNH (CA ĐÊM) **Hạn nộp**: 20/12/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Ca đêm Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành...

  • Front Office Secretary

    6 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24101017 **Job Category** Administrative **Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter and retrieve information contained in computer databases using a keyboard,...

  • [hcm] Merchandising Intern Full-time

    6 months ago

    Ho Chi Minh City, Vietnam NEWTIMES DEVELOPMENT LTD. - VIETNAM REPRESENTATIVE OFFICE Full time

    We are a fast growing and dynamic international company with a young and dedicated multicultural team. We have an agile mindset, but we work with rigor to satisfy our industry leading clients (including several Fortune 500 companies) and to build and maintain strong and long-lasting partnerships. We strive to achieve excellence and constantly improve our...

  • Front Desk Supervisor

    6 months ago

    Ho Chi Minh City, Vietnam SOFITEL SAIGON PLAZA Full time

    **Job Description**: - Conduct daily briefings and ensure that all pertinent information is well received by team members. - Supervise all tasks of your team members to ensure that highest quality service is delivered and department standards are met. - Review, analyze and suggest improvement of work flow and standards at the Front Desk. - Ensure to provide...

  • Club Lounge Supervisor

    6 months ago

    Ho Chi Minh City, Vietnam SOFITEL SAIGON PLAZA Full time

    **Job Description**: - To supervise and reminding the Club Sofitel Attendants to keep at any time a perfect grooming (uniform, tag, make up -for lady-, tidy hair ). - Ensure that all Check-in and Check-out of Club Sofitel Team is made in line with the standards established; especially attentive on the audit, immigration & guest history issues; Ensure that...

  • Front Office Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Caravelle Hotel Full time

    **Hạn nộp**: 15/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/...

  • Front Desk Receptionist

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) SCOPE OF WORK: Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers; Daily tasks: - Receive and timely transfer external phone calls to...

  • Front Office Trainee

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam JW Marriott Hotel & Suites Saigon Full time

    **Hạn nộp**: 30/11/2024 Mức lương: 1 - 3 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 10 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 06/11/2024 18:24 MÔ TẢ CÔNG...

  • Front Desk Agent

    6 months ago

    Ho Chi Minh City, Vietnam SOFITEL SAIGON PLAZA Full time

    **Job Description**: FRONT OFFICE: - Verify guests' credit, and establish how the guest will pay for the accommodation - Contact housekeeping or maintenance staff when guests report problems - Make and confirm reservations - Issue room keys and escort instructions to bellhops - Keep records of room availability and guests' accounts - Post charges, such as...

  • [hcm] Qc Supervisor

    6 months ago

    Ho Chi Minh City, Vietnam NEWTIMES DEVELOPMENT LTD. - VIETNAM REPRESENTATIVE OFFICE Full time

    We are a fast growing and dynamic international company with a young and dedicated multicultural team. We have an agile mindset, but we work with rigor to satisfy our industry leading clients (including several Fortune 500 companies) and to build and maintain strong and long-lasting partnerships. We strive to achieve excellence and constantly improve our...