Guest Relation Officer

3 months ago


Ho Chi Minh City, Vietnam CÔNG TY TNHH SOTETSU INTERNATIONAL VIỆT NAM Full time

**Mô tả công việc**:
(Mức lương: 12 - 15 triệu VNĐ)

To implement and maintain membership program.

Proactively seek feedback on guest satisfaction and resolve problems.

To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.

Respond to guests needs and anticipate their unstated ones.

Expect and react promptly to guests' requirements and inquires.

Actively listen and resolve guests' complaints.

Oversee and coordinate all arrivals and departures of VIP guests.

Prepare requisition and distribution of amenities on a timely basis.

Coordinate with Front Office Team to check the departure list for the following day - contact VIP guests to arrange airport transfers, if necessary.

Examine activities logbook, assign tasks appropriately and implement control schedule daily.

To conduct inspections of the public areas of the main lobby and library ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Attractive salary.

Insurance contribution based on 100% of basic salary.

13-month bonus.

Sustainable career development environment.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Ideally with a relevant degree in Hospitality or Tourism Management.

Work experience as a Guest Relation Officer preferably with experience in 4 star or 5 star hotels.

Good at English and Japanese in both written and communication skills.

Positive attitude and mindset of hospitality.

Customer service skills, creative and well organized.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
Dưới 1 năm


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